Temporary Customer Service Representative

FeraDyne Outdoors is a company that provides outdoor products, and they are seeking a Temporary Customer Service Representative. This role involves providing exceptional support to customers by answering inquiries, processing orders, and ensuring customer satisfaction.

Responsibilities

• Receive, investigate, and respond to customer inquiries regarding shipments, products, and concerns
• Input orders and relative data received via phone or email into multiple POS systems
• Communicate with customers in a friendly, positive manner by phone, email or live chat concerning orders, returns, shipments and products
• Call customers when necessary to communicate pending shipment delays and/or information necessary to process orders and update internal data accordingly
• Enter orders for replacement parts and correct errors (shortages, items mis-shipped, etc.)
• Initiate corrections to customers’ database files
• Answer technical questions related to Covert Scouting Cameras
• Work with internal departments such as sales and shipping to ensure accuracy and timeliness in reporting
• Model a positive attitude and good work ethic when working with customers and colleagues
• Abide by FeraDyne’s policies and procedures

Skills

• High School diploma or GED
• One year of experience in customer service role
• Proficient computer skills
• Ability to calculate moderate figures and amounts (addition, subtraction, multiplication, division, percentages)
• Exhibit excellent customer service skills (courteous, helpful, patient, and empathetic)
• Experience with high call volume
• Customer Service: 1 year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Company Overview