Phone Specialist I

Inogen is a company that specializes in the medical billing process, and they are seeking a Phone Specialist I to manage patient billing inquiries while ensuring compliance with billing practices. The role involves excellent customer service, resolving complex billing issues, and working with various insurance payors to ensure timely and accurate claims processing.

Responsibilities

• Handles all patient billing inquires, providing excellent customer service
• Able to deescalate and resolve complex patient billing issues
• Responsible for assisting our patients, doctors, customers, and coworkers with billing inquiries at the highest-level support possible. This includes logging into phone queue and updating statuses appropriately
• Works with the patient to ensure Medicare, Medicaid, Commercial Insurance, and Private Pay to ensure claims are being processed timely and paid accurately
• Has a thorough knowledge of payor requirements for reimbursement; stays abreast of changes to reimbursement and coverage criteria for payor groups and markets
• Demonstrations excellent customer service skills while engaging the physician, patient, and payor to obtain documentation required to resume billing or resolve denials
• Displays a working knowledge of third-party payor procedures such as eligibility and verification, claims submission, reimbursement, as well as an understanding of collection policies
• Demonstrates this knowledge for third party payor groups including, but not limited to: Medicare, Medicaid, and all other third-party contractual agreements entered into by Inogen
• Perform reconciliations of data from two or more systems to ensure everything is in agreement and ready for invoicing
• Research patient billing issues to determine the possible cause of the error and assist with claims resubmission when needed to correct the issue
• Ensures all billing systems are updated timely with patient demographics, payer information, and notated appropriately
• Uses appropriate write off reason code(s) for writing off balances that are deemed uncollectable
• Works with IT to develop, enhance and monitor system integration and process flows
• Works with 3rdparty Billing Partner to ensure alignment of billing processes and Partner SOP
• Ensures that appropriate medical records are maintained according to HIPPA guidelines
• Ensures Inogen's compliance with all state and federal regulations
• Assist with any other duties as assigned

Skills

• High School diploma or equivalent, required
• 0-2 years of Medicare, Medicaid and/or Commercial Insurance experience, required
• A comprehensive understanding of Medicare, Medicaid, and/or Commercial Insurance program rules as it pertains to DME billing
• Ability to take direction and communicate effectively with customers and employees at all levels of organization
• Ability to thrive in a fast-paced and dynamically changing organization
• Must have strong work ethic
• Excellent oral and written communication skills required
• Attention to detail is required
• Effective conflict resolution
• Ability to maintain confidentiality and exercise extreme discretion
• Solutions-oriented problem solver
• Excellent planning, communication and organizational skills
• Operates at a task + project level for select projects which are specifically assigned
• Some supervision required
• Some College and/or medical billing certificate, preferred
• 0-2 years' experience in oxygen or HME billing, preferred
• Intermediate knowledge/proficiency in Microsoft Office, Oracle, Brightree, Salesforce and New Voice Media, highly preferred
• High School diploma or equivalent, required
• Some College and/or medical billing certificate, preferred
• 3-4 years' experience in oxygen or HME billing, preferred
• Intermediate knowledge/proficiency in Microsoft Office, Oracle, Brightree, Salesforce and New Voice Media, highly preferred

Benefits

• Eligible to participate inInogen’sannual performance bonus incentive plan
• Highly competitiveand company-sponsored benefits
• Wellbeing programs rooted in our strong culture of excellence
• Health, dental, and vision insurance
• 401(k) plan plus employer contribution and match
• Generous paid leaves such as vacation and sick leave, including paid volunteer time

Company Overview

Company H1B Sponsorship