Professional Services Associate Consultant
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About the Role
The Professional Services Associate Consultant will support the delivery of exceptional consulting services to our clients within their designated region (North America, EMEA). Reporting to the Professional Services Consulting Manager or Senior Manager, this role will assist in providing consulting services, gathering client requirements, and supporting the configuration and optimization of our software to achieve business goals. The ideal candidate will demonstrate technical aptitude, a willingness to learn, and strong communication skills while developing their expertise to drive positive customer outcomes.
Key Responsibilities
Technical & Consultative Development
- Learn our products and features, as well as systems, software development, and business processes
- Develop technical knowledge through training, mentoring, and hands-on experience
- Apply growing technical expertise to support client implementations and other professional services engagements
- Assist in identifying and resolving business or technical issues under guidance from Consultants and Solutions Architects
- Support the configuration and customization of solutions to meet client requirements
Client Engagement & Support
- Participate in client meetings and interactions with supervision from experienced team members
- Help gather and document client needs and requirements
- Develop skills in communicating technical concepts to non-technical stakeholders
- Support client adoption activities and implementation efforts
- Learn to represent the company professionally and demonstrate the value of our solutions
Project Assistance
- Support project activities from inception to completion
- Help track progress against timelines and deliverables
- Learn project management methodologies and apply them in daily work
- Assist in identifying potential risks that could impact project success
- Support client expectation management throughout the project lifecycle
Documentation & Knowledge Management
- Assist in preparing reports and presentations for internal and client stakeholders
- Document solutions and configurations under guidance from Consultants and Solutions Architects
- Help capture relevant information for knowledge base articles
- Maintain accurate and detailed records of project activities and decisions
- Contribute to the organization and accessibility of project documentation
Team Collaboration & Operational Adherence
- Adopt all processes, best practices, and operational elements to ensure consistency
- Work effectively with team members and cross-functional teams
- Participate actively in knowledge sharing sessions and team meetings
- Seek mentorship and guidance from experienced consultants
- Demonstrate a collaborative attitude and willingness to learn from others
- Support the Professional Services Consulting Manager and team in achieving objectives
Qualifications
Experience
- 1-3 years of experience in technical or business consulting, customer-facing roles, or a related field
- Some experience with enterprise software or SaaS platforms preferred
- Demonstrated interest in technology and business solutions
- Experience working in collaborative team environments
- Client-facing experience a plus
Technical Skills
- Basic understanding of enterprise software solutions
- Aptitude for learning technical systems and processes
- Familiarity with common business applications and tools
- Interest in software configuration and customization
- Basic understanding of data concepts and business processes
- Familiarity with UX/UI design principles a plus
Consultative Skills
- Strong analytical thinking and problem-solving capabilities
- Ability to approach problems methodically and logically
- Capacity to learn how to translate business requirements into technical solutions
- Attention to detail and accuracy in work
- Willingness to ask questions and seek clarification
Project Support Skills
- Basic understanding of project management concepts
- Ability to manage multiple tasks and priorities
- Strong organizational skills and attention to detail
- Accountability for assigned responsibilities and deadlines
- Ability to follow established processes and methodologies
Communication & Client Interaction
- Good verbal and written communication abilities
- Developing pres
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