Remote National Customer Service & Claims Representative – arenaflex Healthcare Support, Eligibility & Payments – Full‑Time Telecommute

About arenaflex – Transforming Health Care for All

At arenaflex, we are on a mission to simplify the health‑care experience, create healthier communities, and break down barriers to quality care. Our vision is to build a health‑care system that is more responsive, affordable, and equitable for every member of society. As a leading innovator in the health‑care industry, arenaflex combines cutting‑edge technology with compassionate service to improve the lives of millions of people every day. When you join arenaflex, you become part of a purpose‑driven organization that values diversity, inclusion, and the relentless pursuit of better health outcomes.

Why This Role Is a Game‑Changer

Are you passionate about helping people? Do you thrive in a fast‑paced environment where every conversation can make a tangible difference? As a Remote National Customer Service & Claims Representative at arenaflex, you will be at the front line of our member‑centric approach. You’ll handle inquiries, resolve complex eligibility and claims issues, and ensure that every member receives the care and respect they deserve. This is more than a job—it’s an opportunity to make a lasting impact on the health and well‑being of families across the United States.

Key Responsibilities

• Member Interaction: Answer inbound calls from members, identify their needs (benefits, eligibility, billing, authorizations, or explanations of benefits), and provide clear, empathetic guidance.
• Active Listening & Documentation: Ask targeted questions, listen attentively, and accurately document all relevant information in arenaflex’s proprietary systems.
• Problem Resolution: Own each issue from start to finish, delivering real‑time solutions or timely follow‑up to ensure complete member satisfaction.
• Claims Review & Research: Examine and research health‑care claims from members and providers, navigating multiple platforms to verify pricing, prior authorizations, and applicable benefits.
• Benefit Application: Apply the correct benefits to each claim by following arenaflex’s claims processing policies, state mandates, CMS/Medicare guidelines, and plan documents.
• Collaboration & Communication: Work closely with members, providers, and internal teams, using plain language to explain complex concepts and achieve resolution.
• Performance Metrics: Meet or exceed established goals for efficiency, accuracy, quality, member satisfaction, and attendance.
• Continuous Learning: Participate in on‑the‑job training, stay current with policy updates, and share knowledge with peers to foster a culture of excellence.

Essential Qualifications

• High School Diploma or GED (or 10 years of equivalent work experience).
• Minimum age of 18 years.
• At least 2 years of claims‑processing experience using the arenaflex CPS (formerly UMR CPS) system.
• Minimum 1 year of customer‑service experience in an office or professional setting.
• Ability to complete full‑time, 8‑hour shift training between 7:00 am – 7:00 pm CST, Monday‑Friday.
• Flexibility to work any 8‑hour shift within normal business hours and occasional overtime as business needs dictate.

Preferred Qualifications

• Familiarity with medical terminology, health‑plan documents, or benefit‑plan design.
• Experience handling multiple computer systems or platforms while on a call with a member.

Telecommuting Requirements

• Secure a dedicated, private workspace separate from household traffic.
• Maintain confidentiality of all arenaflex‑related documents and data.
• Reside in a location that can receive an arenaflex‑approved high‑speed internet connection.

Core Soft Skills & Competencies

• Technical Proficiency: Strong keyboard and navigation skills; comfortable learning new Windows PC applications quickly.
• Compassionate Communication: Ability to build rapport, listen actively, and respond with empathy, ensuring members feel heard and valued.
• Problem‑Solving Acumen: Rapidly assess situations, formulate recommendations, and execute solutions under pressure.
• Conflict Management: Resolve stressful situations with poise, demonstrating resilience and a calm demeanor.
• Multi‑Tasking Ability: Juggle multiple product lines, benefit tiers, and simultaneous inquiries without sacrificing accuracy.
• Adaptability: Adjust communication style to match diverse member personalities and preferences.

Career Growth & Development at arenaflex

arenaflex invests heavily in the professional development of its team members. As a Remote Customer Service & Claims Representative, you will have access to:

• Comprehensive onboarding and ongoing training programs designed to deepen your knowledge of health‑care policies, claims processing, and customer‑service best practices.
• Mentorship opportunities with seasoned arenaflex professionals who can guide you toward advanced roles such as Claims Analyst, Team Lead, or Operations Manager.
• Tuition reimbursement and certification support for industry‑relevant credentials (e.g., Certified Professional in Healthcare Quality, Medical Billing & Coding certifications).
• Internal mobility pathways that allow you to explore lateral moves into areas like member experience strategy, data analytics, or digital health innovation.

Work Environment & Culture

At arenaflex, we celebrate a culture that blends high performance with genuine care for one another. Our remote workforce enjoys:

• A collaborative virtual community where ideas are shared openly and contributions are recognized.
• Regular virtual town halls, wellness challenges, and social events that keep remote employees connected.
• A commitment to diversity, equity, and inclusion—ensuring every voice is heard and every employee feels a sense of belonging.
• Flexible scheduling that respects work‑life balance while meeting the needs of our members.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $16.54 to $32.55 (based on location, experience, and qualifications). In addition to base pay, you will receive a robust benefits package that may include:

• Medical, dental, and vision coverage with multiple plan options.
• Paid time off, holidays, and sick leave.
• 401(k) retirement plan with employer matching contributions.
• Employee assistance program (EAP) for mental‑health and financial counseling.
• Wellness incentives, such as gym‑membership reimbursements and virtual fitness classes.
• Performance‑based bonuses, recognition awards, and opportunities to purchase arenaflex equity.
• Access to a drug‑free workplace and a safe, supportive environment.

Our Commitment to Equality & Sustainability

arenaflex is an Equal Employment Opportunity and Affirmative Action employer. We evaluate all applicants without regard to race, color, religion, sex, age, national origin, protected veteran status, disability, sexual orientation, gender identity, marital status, genetic information, or any other characteristic protected by law. We also champion environmental stewardship, striving to reduce our carbon footprint and promote sustainable practices across all operations.

Ready to Make a Difference?

If you are driven by compassion, eager to learn, and ready to help members navigate the complexities of health care, we want to hear from you. Join arenaflex and become part of a team that is reshaping the future of health‑care delivery—one conversation at a time.

How to Apply

Take the first step toward a rewarding career with arenaflex. Click the link below to submit your application, and let your passion for service guide you to a role where you can truly make an impact.

Apply Now – Start Your Journey with arenaflex!