Remote Energy Services Data Entry Clerk (Typist) – Full‑Time Digital Records Specialist at arenaflex

About arenaflex – Empowering Communities Through Human Services

arenaflex is a forward‑thinking, non‑profit organization dedicated to creating lasting, positive change for individuals and families in the Fitchburg, MA region and beyond. Our mission is to strengthen community resilience by delivering essential energy assistance, social support, and holistic well‑being programs. As a values‑driven agency, arenaflex blends compassion with data‑driven decision‑making, ensuring that every service we provide is both effective and accountable. Join a team where your work directly contributes to brighter, more sustainable lives for those we serve.

Position Overview – Why This Role Matters

We are seeking a meticulous, self‑motivated Remote Energy Services Data Entry Clerk (Typist) to become a cornerstone of our Energy Services Programs. In this role, you will be responsible for maintaining accurate, up‑to‑date digital records that enable program staff to deliver timely assistance, track outcomes, and meet compliance requirements. Your work will help ensure that arenaflex’s energy assistance initiatives run smoothly, that funding partners receive reliable data, and that the families we serve experience uninterrupted support.

Key Responsibilities – What You’ll Do Every Day

• Client Record Management: Input and continuously update client status records in the Statewide Client Service Center, reflecting real‑time progress through the production pipeline.
• Digital Communication Tracking: Monitor incoming emails, log documents, and capture communications in the arenaflex platform (formerly Monday.com) as soon as they arrive.
• Database Compliance: Follow program guidelines for the use of all required database systems, including arenaflex, arenaflex, arenaflex, arenaflex, arenaflex, and arenaflex, ensuring data integrity and audit readiness.
• File Organization: Maintain organized digital and paper participant files in strict accordance with program guidelines, agency policies, and funder requirements.
• Collaboration & Communication: Work closely with program staff to support, enhance, and promote consistent communication across service delivery teams.
• Clerical Support: Perform a variety of administrative duties such as filing, preparing mailings, providing phone coverage, and other tasks that keep the office running efficiently.
• Remote Availability: Remain accessible for virtual meetings, conference calls, email correspondence, and routine duties throughout the workday.
• Professional Development: Attend all required staff meetings, supervision sessions, training workshops, and contractual meetings to stay aligned with organizational goals.
• Confidentiality Assurance: Safeguard sensitive client information, adhering to HIPAA, FERPA, and internal privacy standards at all times.
• Ad‑hoc Projects: Contribute to related tasks and special projects as directed by supervisors, helping to continuously improve program operations.

Essential Qualifications – What You Must Bring

• Associate degree or equivalent professional experience.
• Minimum of two years’ experience in human services, social work, or a closely related field, preferably working with low‑income individuals and families.
• Demonstrated ability to manage large volumes of data with a high degree of accuracy.
• Proficiency with standard office software (Microsoft Office Suite, Google Workspace) and comfort learning new digital platforms.
• Strong written and verbal communication skills, with an emphasis on clarity and professionalism.
• Ability to work independently in a remote environment while maintaining productivity and meeting deadlines.
• Commitment to maintaining strict confidentiality and adhering to ethical standards.

Preferred Qualifications – What Sets You Apart

• Bilingual proficiency in Spanish, enabling you to serve a broader client base.
• Experience with arenaflex or similar project‑management and case‑management tools.
• Prior exposure to energy assistance programs such as LIHEAP or similar federal initiatives.
• Certification in data entry, records management, or related administrative disciplines.
• Demonstrated track record of contributing to process‑improvement initiatives within a nonprofit setting.

Core Skills & Competencies – Success Factors

• Attention to Detail: Ability to spot inconsistencies, correct errors, and ensure data quality.
• Organizational Acumen: Skill in structuring both digital and physical files for quick retrieval.
• Time Management: Capacity to prioritize tasks, meet multiple deadlines, and handle competing demands.
• Technological Adaptability: Quick learner of new software platforms, with a proactive approach to troubleshooting.
• Interpersonal Skills: Collaborative mindset that fosters positive relationships with program staff, supervisors, and external partners.
• Ethical Judgment: Strong sense of responsibility regarding client privacy and data security.

Compensation, Benefits & Perks – What You’ll Receive

arenaflex offers a competitive salary commensurate with experience, along with a comprehensive benefits package designed to support your health, financial security, and personal well‑being:

• Medical, dental, vision, and flexible spending account (FSA) coverage.
• Generous paid time off (PTO) to recharge and maintain work‑life balance.
• Hybrid work model that blends remote flexibility with occasional in‑person collaboration.
• Student loan forgiveness assistance and tuition remission programs for continued education.
• Employer‑sponsored retirement plan with matching contributions.
• Pet insurance to keep your furry companions healthy.
• Employee discount programs offering savings on a variety of products and services.

Career Growth & Learning Opportunities

At arenaflex, professional development is a cornerstone of our culture. You will have access to:

• Ongoing training sessions covering data management best practices, compliance updates, and emerging trends in human services.
• Mentorship from senior program managers who can guide your career trajectory within the nonprofit sector.
• Opportunities to take on expanded responsibilities, such as leading small‑scale data‑quality projects or assisting with grant reporting.
• Support for certifications and continuing education that align with your career goals.

Work Environment & Culture at arenaflex

Our remote workforce thrives on a culture of trust, collaboration, and purpose. Key aspects of our environment include:

• Mission‑Driven Atmosphere: Every team member understands how their work contributes to the larger goal of community empowerment.
• Inclusive Community: We celebrate diversity, encourage open dialogue, and provide a safe space for all voices.
• Flexibility & Autonomy: Remote work policies empower you to design a schedule that aligns with personal commitments while meeting organizational objectives.
• Recognition & Celebration: Regular acknowledgment of achievements, both big and small, through virtual shout‑outs, awards, and team events.

Application Process – How to Join arenaflex

If you are passionate about data integrity, eager to support vulnerable populations, and thrive in a remote, mission‑focused setting, we invite you to apply. Please submit your resume, a cover letter highlighting relevant experience, and any certifications that showcase your qualifications. Our recruitment team will review applications on a rolling basis and reach out to qualified candidates for a virtual interview.

Take the Next Step – Make an Impact with arenaflex

Joining arenaflex means becoming part of a dedicated team that values your expertise, encourages your growth, and rewards your commitment to community service. We look forward to welcoming a detail‑oriented, compassionate professional who will help us continue to deliver essential energy services to those who need them most.

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