Back to Jobs

Tier 2 Service Desk- Remote- 3rd shift

Remote, USA Full-time Posted 2026-06-11

This position is remote, with the exception of the first 4 weeks of training, which will be onsite in Rock Hill, SC. We are prioritizing local candidates for this role and are not considering candidates who would need to relocate or travel for the training period. Schedule Sunday – Thursday night - shift hours will be 9PM – 6AM.

Summary

The role of the Tier II Service Desk Analyst is to provide remote support to end users on a variety of issues. They are responsible for identifying, researching and resolving technical problems. They will respond to escalated incidents from Tier I Analysts as well as telephone calls, email and chat requests for technical support from end users. Documents, tracks and monitors the incidents and service requests in their queue to ensure a timely resolution. They are responsible for meeting the Service Desk Service Level Agreement and other KPI metrics. Education and Qualifications / Skills and Competencies Education Level Minimum Requirement Associate degree in information technology or equivalent Years of Experience 3-5 years working experience in a Service Desk Role Skills and competencies

  • Networking Skills
  • Basic Network Administration
  • Basic Network configuration troubleshooting
  • Knowledge of hardware and software
  • Protocol and OS Knowledge
  • Experience with Windows operating systems.
  • Experience with IOS and Android OS required
  • Familiarity in browser technology
  • Experience in VOIP systems (telephony)
  • At least 3-5 years’ experience in providing remote phone and desktop support. Apply Job! Apply tot his job Apply To this Job

Apply To This Job

Similar Jobs

Tier 2 Service Desk- Remote- 3rd shift

Remote, USA Full-time

Experienced Customer Solutions Specialist – 3rd Shift – Remote Opportunity

Remote, USA Full-time

Experienced Overnight Customer Service Representative – Remote, 3rd Shift, 11pm-7am – arenaflex Vacancy

Remote, USA Full-time

Experienced 3rd Shift Remote Call Center Customer Service Representative – Deliver Exceptional Customer Experiences with arenaflex

Remote, USA Full-time

Customer Experience Specialist – 2nd & 3rd Shift (Remote Position Available Across the United States)

Remote, USA Full-time

Order Selector- 3rd Shift– Starting at $19

Remote, USA Full-time

Experienced Customer Experience Specialist – 2nd & 3rd Shift (Remote)

Remote, USA Full-time

Experienced Customer Experience Specialist – 2nd & 3rd Shift (Remote)

Remote, USA Full-time

Warehouse Coordinator (3rd Shift)

Remote, USA Full-time

Remote Support Specialist Full time 3rd shift; includes working every other weekend Pee Dee Cheraw Area

Remote, USA Full-time

Senior Consultant (OT/IT Networks in Manufacturing)

Remote, USA Full-time

Customer Service Representative - Outbound B2B - Hybrid

Remote, USA Full-time

Network Engineering Intern

Remote, USA Full-time

Founding Account Executive Sales — Remote (Energy Corridor or OT Hub Preferred)

Remote, USA Full-time

Experienced Remote Data Entry Clerk - Typing (Entry Level) at arenaflex

Remote, USA Full-time

Accounts Receivable Representative II - Remote

Remote, USA Full-time

Experienced Customer Support Representative – Freshers Jobs at arenaflex

Remote, USA Full-time

Spécialiste des attaches de remorque

Remote, USA Full-time

[Remote] English (Ireland) Language Specialist - Freelance AI Trainer Project

Remote, USA Full-time

Fixed Income Portfolio Manager - Treasury

Remote, USA Full-time