ENERGY SERVICES DATA ENTRY CLERK (Typist) – Remote | WFH Opportunities Supporting Community Energy Assistance Programs at arenaflex

About arenaflex and Our Mission

arenaflex is a purpose-driven non-profit human services organization dedicated to creating lasting, positive change for individuals, families, and communities across Fitchburg, Massachusetts and the surrounding region. Our agency exists at the intersection of compassion, community empowerment, and practical support, delivering essential services that address the most pressing needs of households facing economic challenges. With deep roots in human services and a forward-thinking approach to program delivery, arenaflex has built a reputation for excellence, integrity, and measurable community impact.

At arenaflex, we believe that every individual deserves access to the resources necessary to thrive. Our Energy Services Programs are a cornerstone of that mission, helping low-income families and vulnerable households navigate the often complex landscape of utility assistance, weatherization programs, and energy conservation services. By reducing the energy burden on families, we help stabilize housing, protect health, and create pathways toward greater financial security. Every member of our team plays a vital role in this ecosystem of support, and the Data Entry Clerk position represents a critical operational function that keeps our programs running smoothly and effectively.

Position Overview

arenaflex is seeking a detail-oriented, highly organized, and mission-aligned ENERGY SERVICES DATA ENTRY CLERK (Typist) to join our growing remote team. This is a full-time work-from-home opportunity for a professional who excels at data management, thrives in a structured administrative environment, and is passionate about supporting community-based programs. Reporting to the Energy Services Program leadership, the Data Entry Clerk will be responsible for maintaining accurate, organized, and compliant digital records that support the daily operations of multiple energy assistance initiatives.

This role is ideal for someone who understands that behind every accurate data entry is a family receiving the help they need. The work performed by this position directly impacts the efficiency of service delivery, the integrity of program reporting, and ultimately the well-being of the clients we serve. If you are a precise typist with strong administrative skills and a desire to contribute to meaningful community work, arenaflex invites you to apply.

Key Responsibilities

The Data Entry Clerk at arenaflex will be entrusted with a wide range of administrative and data management duties essential to the success of our Energy Services Programs. Core responsibilities include:

• Client Record Management: Accurately input and continuously maintain updated client status records in the Statewide Client Service Center, ensuring all entries reflect the current production pipeline and service delivery status of each household served.
• Email and Communication Monitoring: Regularly monitor incoming emails, log documents, and track communications using the Monday.com platform, ensuring timely and organized processing of all correspondence.
• Database Compliance: Follow established program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, and In Demand, among others. Ensure all data entered complies with agency, state, and funder requirements.
• File Organization: Maintain both digital and paper participant files in strict accordance with program guidelines, ensuring that records are organized, accessible, and compliant with agency and funder documentation standards.
• Cross-Functional Collaboration: Work closely with program staff, case managers, and leadership to support, enhance, and promote clear communication and consistency in the delivery of energy services to clients.
• General Clerical Support: Assist with various clerical duties as needed, including filing, preparing mailings, providing phone coverage, and other administrative tasks that support the smooth operation of the department.
• Remote Work Availability: Maintain consistent availability for remote work, including attending virtual meetings, participating in conference calls, responding to emails in a timely manner, and conducting regular duties without interruption.
• Meeting and Training Participation: Attend all required staff meetings, supervision sessions, training programs, and contractual meetings as scheduled by the agency.
• Professional Development: Participate in mandatory agency training and other relevant professional development activities designed to enhance skills, knowledge, and program understanding.
• Confidentiality: Ensure strict confidentiality is maintained in all aspects of the role, particularly with regard to client information, program data, and agency operations.
• Related Duties: Perform related work and special projects as required to support the evolving needs of the Energy Services Programs.

Essential Qualifications

To be considered for the Energy Services Data Entry Clerk position at arenaflex, candidates must meet the following minimum qualifications:

• Educational Background: An Associate degree from an accredited institution, or equivalent professional experience demonstrating comparable knowledge and skills.
• Relevant Experience: A minimum of two years of experience in Human Services or a closely related field, or applicable work experience working with diverse individuals and families with low incomes.
• Educational Substitution: Additional appropriate education may be substituted for the experience requirement, or additional directly related experience may be substituted for the education requirement, at the discretion of arenaflex.
• Typing and Data Entry Skills: Demonstrated proficiency in accurate and efficient typing, with the ability to enter large volumes of data with precision and minimal error.
• Technical Proficiency: Comfort and competence working with multiple database systems, email platforms, and digital file management tools.
• Communication Skills: Strong written and verbal communication skills, with the ability to interact professionally with colleagues, clients, and external partners.
• Organizational Skills: Exceptional attention to detail, time management, and the ability to prioritize tasks in a fast-paced remote work environment.
• Confidentiality Awareness: A thorough understanding of the importance of maintaining client confidentiality and data privacy.

Preferred Qualifications

While not strictly required, the following qualifications will give candidates a distinct advantage in the selection process:

• Bilingual Proficiency: Bilingual skills in Spanish and English are strongly preferred, reflecting the linguistic diversity of the communities served by arenaflex.
• Energy Services Experience: Prior experience working with energy assistance programs such as LIHEAP, HEARTWAP, or weatherization initiatives is highly desirable.
• Database Familiarity: Previous experience using Monday.com, CMS, CSG eConservation, or similar program management platforms.
• Non-Profit Sector Experience: Familiarity with non-profit operations, funder compliance requirements, and human services program administration.

Skills and Competencies for Success

The ideal candidate for the Energy Services Data Entry Clerk role at arenaflex will demonstrate a balanced combination of technical, interpersonal, and organizational competencies. These include:

• Accuracy and Precision: A commitment to entering data correctly the first time, with minimal need for corrections or revisions.
• Adaptability: The ability to learn new systems and processes quickly, particularly as program requirements evolve.
• Independence and Accountability: A self-motivated approach to remote work, with the discipline to manage time effectively and deliver consistent results.
• Team Collaboration: A cooperative spirit and the ability to work seamlessly with colleagues across multiple programs and departments.
• Problem-Solving: Resourceful thinking when confronted with data discrepancies, missing information, or system challenges.
• Customer Service Orientation: A service-minded approach when interacting with clients, partners, and internal stakeholders.

Career Growth and Learning Opportunities

At arenaflex, we believe that investing in our employees is investing in our mission. The Energy Services Data Entry Clerk position offers a strong foundation for long-term career development within the non-profit and human services sector. Employees have access to ongoing training, mentorship from experienced program leaders, and opportunities to expand their knowledge of energy assistance programs, community services, and administrative best practices. For ambitious professionals, this role can serve as a launching pad into program coordination, case management, or other leadership positions within arenaflex. We support internal mobility and encourage our team members to grow alongside the organization.

Work Environment and Company Culture at arenaflex

arenaflex fosters a workplace culture rooted in respect, collaboration, equity, and shared purpose. As a remote employee, you will enjoy the flexibility and autonomy of working from home while remaining connected to a supportive and engaged team through regular virtual meetings, training sessions, and collaborative tools. Our agency values open communication, celebrates diversity, and prioritizes the well-being of every team member. When you join arenaflex, you become part of a community of professionals who are passionate about making opportunity count for the families and individuals we serve.

Compensation, Perks, and Benefits

arenaflex is proud to offer a comprehensive benefits package designed to support the health, financial security, and personal growth of every employee. Benefits for full-time team members include:

• Health, Dental, FSA, and Vision Insurance: Comprehensive coverage options to take care of your physical and financial well-being.
• Paid Time Off (PTO): Generous paid time off to rest, recharge, and spend time with loved ones.
• Hybrid Work Opportunities: A flexible work environment that supports work-life balance and accommodates a variety of lifestyles.
• Student Loan Forgiveness: Eligibility for student loan forgiveness programs designed to ease the burden of educational debt.
• Tuition Remission: Financial support for continued education and professional development through our tuition remission program.
• Employer-Sponsored Retirement: A retirement plan with employer contributions to help you build long-term financial security.
• Pet Insurance: Coverage options to ensure your furry family members receive the best possible care.
• Employee Discounts: Access to exclusive discounts and perks that enhance your everyday life.

How to Apply

If you are a dedicated professional with a passion for accurate work, community impact, and meaningful employment, arenaflex encourages you to apply today. This is more than a data entry position — it is an opportunity to be part of a team that is changing lives every single day. Your attention to detail, your commitment to confidentiality, and your organizational skills will directly support families in our community as they access critical energy services.

Join arenaflex, where your work matters, your growth is supported, and your contribution is valued. We look forward to welcoming you to our mission-driven team.

Employment Type: Full-Time