Account Development Associate - Dallas
Master Halco is North America’s leading manufacturer and distributor of fence and building products. They are seeking an Account Development Associate responsible for building relationships and driving sales growth with assigned customers through both inside and outside sales efforts.
Responsibilities
- Customer relationships and sales activities
- Interact with customers over the phone, in person and electronically
- Provide excellent customer service by responding to customer needs quickly and accurately
- As part of a sales team, work to grow sales and achieve branch/company sales and profitability growth goals
- Ability to learn and sell all products and services sold by the company
- Enter sales orders using the ERP system and work with the Branch Operations group to arrange delivery or customer pick up
- Keep customers informed of any changes to orders such as product availability or delivery dates
- Generate formal quotes using the ERP system to communicate material pricing and availability
- Support Outside Sales Associates in responding to customer needs as assigned
- Keep abreast of competitive situations and market intelligence and relay relevant information to Manager
- Proactively place outbound phone calls to customers to generate additional orders and follow up on quotes
- Learn and maintain proficient product knowledge to answer customers questions about product features, benefits, specification, and installation methods
- Collect and process customer payments for COD and past due AR balances
- Perform administrative duties related to customer orders and returns
- Adhere to all company SOP’s and policies
- Special projects as assigned by Manager
- Develop strong business relationships through face-to-face sales calls
- Travel to assigned customers to develop relationships, find opportunities to provide value and growth sales
- Each sales call must be made with a specific purpose that can bring value to the customer
- Find and fill the gap in what the customer desires to have vs what they currently have in their current material supplier
- Determine what motivates each customer to purchase and respond accordingly
- Report face to face sales call summary information using the company’s CRM system
Skills
- Experience in inside sales and customer service
- Excellent communication/people skills (written and verbal)
- Well-developed sales, customer service and negotiating skills
- Strong organizational skills and attention to detail
- Ability to anticipate opportunities/challenges while employing strong problem-solving skills
- Ability to work independently, with minimal guidance, and manage workload/priorities as appropriate
- Effective planning, time management and priority setting
- Ability to manage multiple projects at once
- Excellent computer skills with the ability to become proficient in Infor M3, CRM, MS Teams, Word, Excel, PowerPoint, SharePoint, and other various software used by the company
- Valid driver's license with a clean driving record
Benefits
- Quarterly Bonus Program and spiffs
- Monday through Friday, Day Shift
- A competitive health care plan typically starts following the 31st day of employment
- A generous matching 401(k) plan
- Tuition reimbursement up to $10K per academic year
- A generous paid-time off package
- Corporate discount opportunities and more
Company Overview