Storage Assistant Manager/Virtual Agent - FL17

Prime Group Holdings, LLC is a leading private equity real estate firm specializing in self-storage and alternative real estate asset classes. They are seeking a Storage Assistant Manager/Virtual Agent to manage customer interactions, assist with rentals, and maintain property standards while ensuring excellent customer service.

Responsibilities

• Conduct professional phone, email, virtual, and in-person interactions with existing and prospective customers
• Convert telephone, online, and walk-in inquiries into rentals
• Rent self-storage units, parking spaces, and related products
• Upsell moving and packing supplies and assist customers with unit sizing decisions
• Provide accurate information regarding company properties, services, and processes
• Respond promptly and effectively to customer inquiries, emails, and voicemails
• Resolve customer concerns and issues in a timely and professional manner
• Maintain accounts receivable through payment processing, collections efforts, and account follow-up
• Prepare and deliver daily bank deposits accurately and timely
• Generate daily revenue and operational reports utilizing Microsoft Excel
• Maintain accurate customer and property records while safeguarding confidential information
• Perform routine property inspections, including lock checks and identifying areas requiring attention
• Ensure company standards for cleanliness, appearance, and safety are consistently maintained
• Perform basic maintenance duties, including cleaning offices, hallways, and restrooms, changing light bulbs, weeding, and operating basic power tools as needed
• Utilize company software, web-based tools, and communication systems effectively
• Report technology, communication, or equipment issues promptly
• Manage multiple priorities in a fast-paced environment while meeting deadlines and performance expectations
• Work independently and collaboratively to achieve company goals
• Perform additional duties and special projects as assigned

Skills

• High School Diploma, GED, or equivalent required
• 1-2 years of experience in a customer-facing environment required
• Strong customer service, interpersonal, and communication skills, both written and verbal
• Ability to multitask, prioritize work, and manage competing demands effectively
• Strong attention to detail and commitment to accuracy
• Proficiency in Microsoft Office applications, including Outlook and Excel
• Ability to learn and utilize new software applications, web-based tools, and point-of-sale systems
• Self-motivated with the ability to work independently and as part of a team
• Strong problem-solving and critical-thinking skills
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to perform routine maintenance duties and lift up to 50 pounds
• Valid driver's license, current insurance, and reliable transportation required
• Ability to travel to various locations as needed
• Sales experience preferred, including phone sales or consultative sales experience

Benefits

• A healthy work/life balance; most of our facilities are closed by 600 pm and closed on Sundays
• Competitive pay and bonus opportunities
• Health, dental, life, vision, short-term disability and long-term disability insurance
• A 401(k) program with a company 3matching4 policy
• Paid time off and paid holidays
• Career advancement opportunities
• Two (2) days per week onsite as an Assistant Manager (1000 AM - 600 PM)
• Three (3) days per week as a Virtual Agent with a flexible schedule between 800 AM and 800 PM
• Flexibility to work additional hours, travel to nearby locations, and assist with business needs as required

Company Overview