Systems Specialist, Wholesale Systems

Brooks Running is committed to enhancing the runner's experience through innovative systems. The Runner Experience Systems Specialist plays a crucial role in the administration and support of systems that enhance customer and wholesale interactions, ensuring operational reliability and continuous improvement.

Responsibilities

• Support product setup, catalog maintenance, and UPC management processes
• Maintain customer vendor compliance profiles, requirements, and documentation
• Support chargeback research, dispute preparation, and case tracking
• Perform recurring audits to identify compliance gaps and escalation patterns
• Document recurring compliance issues and support continuous improvement efforts
• Monitor EDI transactions; triage errors and coordinate resolution with partners
• Coordinate and execute EDI testing for new partners, changes, and upgrades
• Maintain EDI partner documentation, mappings, and procedures
• Support EDI onboarding activities and data validation
• Provide daily administration and operational support for assigned business systems and related tools
• Monitor transaction and data flows; identify, investigate, and resolve system issues or escalate appropriately
• Serve as a primary point of contact for system questions and operational issues within Runner Experience
• Execute approved configuration updates and routine system maintenance following established change controls
• Partner with IT and business teams to support system stability, testing, and issue resolution
• Log, track, and document incidents, root causes, and resolutions
• Identify recurring issues or process gaps and propose improvement opportunities
• Act as a customer and service advocate in projects impacting systems or processes
• Participate in UAT, regression testing, and post‑release validation
• Maintain system documentation, SOPs, job aids, and process workflows
• Support training content development and updates as systems or processes evolve
• Assist with release communications and rollout coordination
• Ensure documentation and records are accurate, current, and accessible
• Work closely with Sales, Runner Experience, Operations, Finance, and IT partners
• Communicate clearly with both technical and non‑technical stakeholders
• Support additional projects and initiatives as assigned

Skills

• Bachelor's degree or equivalent combination of education and relevant experience
• 1+ years of experience supporting business operations and/or business systems in a cross‑functional environment
• Strong analytical and problem‑solving skills, with high attention to detail
• Ability to manage multiple priorities in a fast‑paced operational environment
• Strong written and verbal communication skills, including documentation
• Comfort working with enterprise systems (e.g., ERP, OMS, CRM, WMS, B2B/B2C platforms)
• Ability to work collaboratively across teams and functions
• Demonstrated alignment with Brooks' values and commitment to customer experience
• Comfort working with technical partners (IT, vendors) and following structured testing/change processes
• 1+ years' experience in Wholesale Order Management or Systems Support
• Understanding of Wholesale Order Order-to-Cash Lifecycle, and the systems that enable order processing
• Experience with wholesale systems, EDI transactions (e.g., 850/855/856/810), and trading partner onboarding
• Exposure to customer compliance programs, routing guides, labeling, or chargeback processes

Benefits

• Medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.
• Five weeks of paid time off, eleven paid holidays, paid sick and parental leave.
• Annual bonus based on company performance.
• Product discounts, employee recognition, fitness discounts, volunteer and donation benefits.
• You will spend 4 days per week in our Seattle offices, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person.

Company Overview

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