Pay & Reward Project Operations Officer

Somerset Council is looking for a Pay and Reward Project Operations Officer to support their high-impact transformation programme. The role involves providing administrative and organisational support to ensure effective communication and coordination among stakeholders, contributing directly to the programme's success.

Responsibilities

• Engage with stakeholders alongside the Programme Team, Senior Leaders, external contractors and internal teams
• Provide high quality administrative and organisational support, including diary management, document control and meeting preparation (capturing notes and actions where required and ensuring follow up is completed)
• Co-ordinate programme activities, tracking actions, decisions, deadlines, risks and dependencies
• Prepare and quality check documentation, such as reports, presentations, minutes and stakeholder updates
• Assist the maintenance of programme records and SharePoint sites to ensure accuracy, version control and good information governance
• Support contractor engagement, scheduling meetings and monitoring deliverables
• Handle stakeholder queries professionally, ensuring the right information reaches the right people at the right time
• Undertake research and data gathering to support decisions and briefings
• Identify and resolve co-ordination challenges, before they become issues
• Represent the Programme professionally, demonstrating confidentiality and political awareness

Skills

• Understanding of project or programme delivery processes, including governance and reporting
• Knowledge of organisational structures, corporate functions, and decision-making processes within large or complex organisations
• Awareness of confidentiality, GDPR and information management requirements
• Understanding of stakeholder engagement and professional communication principles
• Experience providing senior administrative, PA, or project support in a complex or political organisation
• Experience coordinating across multiple stakeholder groups, including senior management and external partners
• Experience preparing formal documentation such as reports, briefings, presentations, or meeting packs
• Experience managing diaries, meetings, and workflows for high profile programmes, projects, or senior leaders
• Educated to A Level standard or equivalent experience
• Evidence of continuous professional development in administration, project coordination, or organisational support
• Proficiency with Microsoft 365 applications (Word, Excel, Teams, SharePoint) – essential
• Excellent organisational and coordination skills, with the ability to manage multiple priorities independently
• Strong communication and interpersonal skills, with confidence interacting with Senior Leaders and external contractors
• High level administrative and document production skills, including accuracy and attention to detail
• Ability to work autonomously, exercise good judgement, and anticipate needs in a fast-paced project environment
• Project support or administration related training (e.g., Prince2 Foundation, APM Fundamentals, Business Administration)

Benefits

• Fixed-term contract for 18 months
• Full-time for 37 hours per week
• 25 days