Help Desk Specialist
California Correctional Health Care Services is seeking a Help Desk Specialist to join their Department of General Services. This role involves providing technical support for hardware and software across multiple technology platforms, focusing on problem solving, incident management, and request fulfillment for the department's offices and divisions.
Responsibilities
- Act as a technical support for hardware and software on multiple technology platforms
- Perform a variety of complex analytical studies, including problem solving, incident management, request fulfillment, and researching solutions
- Support the Department of General Services' (DGS) Offices and Divisions in the Greater Sacramento and West Sacramento area
Skills
- Must reside in California upon appointment
- Authorized to work in the United States without the need for visa sponsorship by the start date of employment
- Employment History on the STD 678 (State Application) must be complete and include employment dates, accurate hours per week, total time worked, duties and responsibilities performed, and contact names and phone numbers of supervisors
- License and Certification numbers included on the STD 678 must include issue date and expiration date
- Failure to indicate issue and expiration dates will result in disqualification
- Applicants who completed their education outside of the United States (with foreign degrees/transcripts) must obtain and submit verification of US course/degree equivalency
- Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov
- All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position
- Statement of Qualifications - REQUIRED - Statement of Qualifications
- Experience participating and or leading IT projects or initiatives
- Ability to coach and train others
- Experience facilitating collaboration sessions among various stakeholder groups and driving outcomes
- Experience with the Microsoft Office Suite, including Word, Excel, PowerPoint, Project, and Visio
- Experience preparing and producing clear and concise documentation (e.g. knowledge base articles, business processes, information security policies, processes and procedures, etc.)
- Ability to communicate effectively in a clear and concise manner
- Ability to meet business needs through innovative solutions and demonstrate a service-oriented, customer relations-sensitive attitude
- Ability to establish and maintain cooperative working relationships with all levels of staff and management; communicate effectively with peers, other technical teams, executives, external partners, vendors, and other stakeholders
- Ability to manage multiple high priority initiatives in a fast-paced achievement-oriented environment and work under pressure to meet deadlines
- Ability to maintain confidentiality of sensitive tasks, assignments, and information
- Display enthusiasm for continuous learning
- Demonstrate keen attention to detail
Benefits
- Medical Benefits, including health, dental, and vision insurance
- Paid Holidays and leave
- Defined benefit retirement program
- Savings Plus Program (401(k), 457)
- Commute Program
- Employee Wellness Program
- Employee Assistance Program
- Medical/Dependent Care Reimbursement Accounts
- Hybrid and eligible for telework up to three (3) days a week, in accordance with the Statewide Telework Policy
- Comprehensive health and dental insurance, long-term disability insurance, 11 paid holidays per year, paid time off, defined benefit retirement program, commute program, employee wellness programs, employee assistance programs, and medical/dependent care reimbursement accounts
Company Overview