Learning Management System (LMS) Administrator/Education Technologist

About the position Walla Walla Community College (WWCC) is seeking applicants for a Learning Management System Administrator/Education Technologist position at the Walla Walla campus. This role serves as the primary administrator of the Learning Management System (currently Canvas) and provides instructional technology support to faculty, staff, and students across the institution. The position involves technical oversight, collaborative problem-solving, and strategic implementation of educational technologies to enhance multimodal instruction and support student success. The role supports faculty and staff with LMS support, instructional media assistance, guidance on adopting and utilizing accessible, effective technology solutions, and learning outcomes analytics support. It also assists with training development, cross-listing, term setup, and troubleshooting for Canvas and integrated tools, as well as providing basic course design resources and directing faculty to evidence-based teaching strategies and UDL principles.

Responsibilities

• Administer the college’s LMS (currently Canvas), including term setup, course creation, cross-listing and merging, enrollment accuracy, and third-party tool integrations.
• Co-administer the institution’s digital assessment platform, including user roles and permissions management, configuration and optimization for Canvas, troubleshooting issues related to outcomes and assessment functionality, and supporting curriculum mapping, assessment plans, and learning outcomes data integrity.
• Support institutional assessment processes by assisting with data entry, validation, basic reporting, and troubleshooting within the digital assessment platform to ensure data accuracy, usability, and readiness for accreditation and institutional reporting.
• Provide technical assistance to faculty and staff in the use of instructional and assessment technologies, both in real time and through a ticketing system.
• Provide training and resource development (videos, guides, Canvas modules) to assist instructors with integrating technology into online, hybrid, and face-to-face courses.
• Partner with faculty to match instructional needs with appropriate technologies, emphasizing evidence-based practices, digital accessibility, and compliance with accessibility standards.
• Monitor and support course-level accessibility through LMS-integrated tools, assisting faculty in identifying and remediating accessibility issues.
• Support the implementation and evaluation of emerging educational tools, such as AI-assisted teaching supports, media platforms, and analytics dashboards.
• Assist with troubleshooting LMS-related issues, including sync errors, code verification, user roles, and data inconsistencies.
• Provide light instructional design support (in coordination with the Instructional Designer) such as aligning course objectives with assessments, rubrics, and basic course structure.
• Support media creation and accessibility compliance, including captioning, file formatting, use of accessibility tools, and Universal Design for Learning principles.
• Coordinate communication with faculty regarding LMS policy compliance (e.g., publishing deadlines, incomplete setup).
• Serve as a technical lead in resolving LMS and tool-related support escalations in coordination with Technology Services and vendors.
• Assist with circulation, maintenance, or setup of classroom media and instructional technology tools when needed.
• Collaborate with other Center for Teaching and Learning and instructional staff to build faculty capacity through onboarding, workshops, and targeted support.
• Liaise with academic departments, deans, state-level LMS groups, and vendor representatives.
• Participate in quarterly institutional planning, assessment, and faculty professional development initiatives as needed.
• Other duties as assigned.

Requirements

• Strong working knowledge of Canvas or another major LMS (e.g., Moodle, Blackboard, D2L); Canvas preferred.
• Skill in instructional technology support, including troubleshooting, explaining tools clearly, and documenting workflows.
• Ability to build productive partnerships with faculty around technology use and course development.
• Ability to evaluate and advise on new technologies, tools, or LMS features.
• Ability to interpret and apply accessibility standards (e.g., WCAG) and Universal Design for Learning (UDL) principles to support faculty in creating inclusive instructional environments.
• Excellent written and oral communication skills, including those necessary to develop help documentation and training materials.
• Comfort with audio/video tools, screen capture software, and instructional multimedia workflows.
• Familiarity with support ticket systems (e.g., TeamDynamix) and support request triaging.
• Ability to work independently and collaboratively in a fast-paced, service-oriented environment.
• Cultural competence and ability to work effectively with diverse populations and adult learners.
• Commitment to continuous improvement and inclusive teaching and learning.
• Bachelor’s degree in education, educational technology, instructional technology, instructional design, or a related field, or equivalent directly related experience.
• Two years of experience administering or providing advanced support for a major LMS (Canvas, Blackboard, Moodle, etc.) including course management, user roles, or system configuration.
• Demonstrated experience troubleshooting LMS issues and supporting integrations or institution-wide instructional technology tools.

Nice-to-haves

• Canvas LMS experience.
• Experience working in higher education or adult learning environments.
• Experience supporting instructional media, captioning, or accessible content development, including use of accessibility tools.
• Helpdesk or technical support experience in an educational setting.
• Experience with development, collection, and analysis of learning analytics.
• Bilingual English/Spanish.

Benefits

• paid sick leave
• paid vacation leave
• medical, dental, life, and long-term disability insurance
• retirement
• two optional deferred compensation programs
• 3% of taxable income deferred into the State of Washington Deferred Compensation Program (DCP)
• 1% of their gross salary set aside in a Health Reimbursement Arrangement (HRA) (VEBA)

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