Junior Customer Success Manager - DACH

At arenaflex, we're on a mission to revolutionize the way businesses grow and thrive in the DACH region. As a Junior Customer Success Manager, you'll play a pivotal role in driving growth within our existing customer base by proactively engaging with customers in the midmarket segments. If you're a proactive, results-driven professional with a passion for growth and a customer-first approach, we want to hear from you.

Your Opportunity

As part of our newly established Customer Growth team, your mission is to drive growth within our existing customer base by proactively engaging with customers in the midmarket segments. In this strategic role, you will identify upsell and cross-sell opportunities—particularly with arenaflex's alternative payment methods (APMs) and new product offerings. You'll play a crucial role in helping customers expand their use of arenaflex's products, enabling their business growth and driving revenue for arenaflex while positioning us as a trusted partner in their success.

Your Responsibilities:

* Drive proactive engagement with mid-market customers to introduce and upsell new products like arenaflex's alternative payment methods (APMs), new product offerings, and business accounts.

• Build strong relationships with customers, positioning arenaflex as a partner in their business growth.
• Identify upsell and cross-sell opportunities by understanding each customer's unique needs and introducing relevant solutions.
• Collaborate cross-functionally with Customer Success, Product, and Support teams to align on customer growth strategies and ensure seamless handovers.
• Utilize CRM insights to create personalized recommendations for customer growth and increased product adoption.
• Set and achieve ambitious growth targets by expanding the range of arenaflex products and services each customer utilizes.

What We're Looking For:

* A growth-oriented professional with a proactive mindset who excels at identifying and presenting opportunities that align with both customer and company goals.

• 3+ years of experience in Customer Growth, Business Development, or a related commercial role, ideally within a SaaS or fintech environment.
• Proven ability to upsell and cross-sell products, with a strong track record of achieving and exceeding growth targets.
• Excellent relationship-building skills, with the ability to communicate effectively with customers and internal teams.
• A proactive mindset, with the ability to anticipate customer needs and present solutions that drive both customer and company growth.
• Experience with CRM tools (e.g., Salesforce, HubSpot) to manage your pipeline and track customer interactions.
• A passion for growth and a customer-first approach to finding solutions.
• Fluency in German and English is required.

What We Offer:

* The opportunity to be part of a newly formed, high-impact Customer Growth team driving arenaflex's growth in key customer segments.

• A fast-paced, dynamic working environment with clear paths for professional development.
• A collaborative team culture where your contributions directly impact arenaflex's success and our customers' growth.
• The chance to work with some of the most innovative customers in the market, helping them achieve their business goals.

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in empowering our employees to grow and develop their skills, and we offer a range of benefits and perks to support your well-being and success. Some of the benefits you can expect include:

• Competitive salary and bonus structure
• Comprehensive health insurance and wellness programs
• Flexible working hours and remote work options
• Professional development opportunities and training programs
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

How to Apply:

If you're a motivated and results-driven professional with a passion for growth and a customer-first approach, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to arenaflex's success.

Note:

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. Apply for this job