Inbound Contact Representative – DOW SkillBridge Intern and Military Spouse Fellowship
Overview** The Inbound Contact Representative 1 Intern will play a crucial role in supporting members, projects, and meeting goals impacting business outcomes. As a part of the DOW SkillBridge Internship and Military Spouse Fellowship Programs, you will partner with healthcare professionals, HR, and IT teams to deliver exceptional customer service.
Responsibilities
• Record details of member inquiries, comments, or complaints, transactions, or interactions and take action in accordance with process
- Escalate unresolved and pending customer grievances
- Deliver a consistent customer service experience by providing efficient resolutions to TRICARE beneficiaries and providers
- Act as a customer advocate by resolving complex concerns accurately and demonstrating good business decisions aligned with Humana values
- Prioritize workload to provide efficient business operation standards
- Demonstrate ownership to problem-solve independently
- Ability to manage multiple or competing priorities
- *Qualifications**
• Must be a transitioning service member eligible to participate in the DOW SkillBridge or a military spouse eligible to participate in the military spouse fellowship
- U.S. Citizenship is required
- Successfully receive approval for government security clearance (Via National Background Investigation Services NBIS)
- Minimum one (1) year customer service experience in a professional environment
- Prior experience managing multiple or competing priorities
- Use of multiple computer applications simultaneously
- Basic Proficiency using Microsoft Office suite (Word, Outlook, PowerPoint, Excel)
- Knowledge navigating multiple systems & platforms with ability to troubleshoot and resolve general technical difficulties in a remote environment
- *Benefits**
• Workstyle: Remote work at home
- Location: United States
- Opportunity to gain civilian work experience while still on active duty with an employer
- Networking opportunities
- Virtual training and onboarding
- Competitive compensation and benefits package
- Equal Opportunity Employer
- Committed to diversity, equity, and inclusion
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