Experienced Customer Experience Sales Agent – Automotive Industry
At arenaflex, we're revolutionizing the automotive retail industry with our cutting-edge technology and customer-centric approach. As one of the fastest-growing companies on the Fortune 500, we're committed to delivering exceptional customer experiences that exceed expectations. We're now seeking an experienced Customer Experience Sales Agent to join our team and help us achieve our mission.
About arenaflex
arenaflex is the largest automotive retailer in the U.S., with over 330+ dealerships worldwide representing over 50 brands in 3 countries. We're proud to have been named a 2022 Oregonian Top Workplaces award winner and are committed to creating a positive and inclusive work environment for our employees. With a strong focus on innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the automotive industry.
Job Summary
As a Customer Experience Sales Agent, you'll play a critical role in delivering exceptional customer experiences through our website support and coordination of customer vehicle purchases. You'll be responsible for providing top-notch customer service, answering questions, and helping move the digital transaction process forward. If you're passionate about delivering outstanding customer experiences and have a strong background in sales and customer service, we want to hear from you!
Responsibilities
As a Customer Experience Sales Agent, your key responsibilities will include:
- Providing exceptional customer service through our website support and coordination of customer vehicle purchases
- Answering customer questions and helping move the digital transaction process forward
- Coordinating virtual inspections using our inspection application
- Coordinating pick-up of purchased vehicles from customers' homes
- Communicating effectively with customers through chat, phone, and CRM/email
- Maintaining activity logs
- Performing other duties as assigned
Skills and Qualifications
To be successful in this role, you'll need:
- Experience in customer service and/or sales (auto industry experience is a plus, but not required)
- Strong attention to detail
- Excellent communication skills
- Time management
- Active listening skills
- Critical thinking
Competencies
We're looking for individuals who embody the following competencies:
- Does the right thing, takes action, and adapts to change
- Self-motivates, believes in accountability, focuses on results, makes plans, and follows through
- Believes in humility, shares best practices, desires to keep learning, measures performance, and adapts to improve results
- Thrives on a team, stays positive, and lives our values
Benefits
We offer a comprehensive benefits package that includes:
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
Work Environment and Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and customer satisfaction. Our team is passionate about delivering exceptional customer experiences, and we're looking for individuals who share our values and are committed to excellence.
How to Apply
If you're passionate about delivering outstanding customer experiences and have a strong background in sales and customer service, we want to hear from you! Apply now to join our team and be a part of arenaflex's mission to revolutionize the automotive retail industry. Apply for the job now! Apply for this job Apply for this job