Mid Business Analyst (CRM/Salesforce)

*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-6a05dcbd-c934-83e9-88e6-d230480f8a93-12" data-turn-id-container="request-6a05dcbd-c934-83e9-88e6-d230480f8a93-12" data-testid="conversation-turn-84" data-scroll-anchor="false" data-turn="assistant"> Job Title: Mid Business Analyst (CRM/Salesforce) Key Skills: Salesforce, CRM, Business Analysis, Sales Cloud, Service Cloud, Jira, Scrum, Functional Documentation, APIs, Process Analysis Experience: +2 YOE. Location: Costa Rica Mode: Remote. We at Coforge are hiring Mid Business Analyst (CRM/Salesforce) (#21224) with the following skill set.

Key Responsibilities

Support business process analysis, stakeholder discussions, and documentation of AS-IS and TO-BE workflows aligned with CRM initiatives. Gather and document functional requirements, user stories, acceptance criteria, and CRM-related business processes for Salesforce implementations and enhancements. Participate in CRM implementation and improvement initiatives, supporting functional testing (QA/UAT), issue tracking, and validation with business users. Collaborate with business and technical teams to support integrations, operational tracking, Agile ceremonies, and delivery follow-up activities. Required Skills & Qualifications Bachelor’s degree in Systems Engineering, Industrial Engineering, Information Technology, Business Administration with systems focus, Marketing with CRM focus, or equivalent practical experience. 2+ years of experience in roles such as Business Analyst, Functional Analyst, CRM Support, or similar positions. Hands-on experience working with CRM platforms, preferably Salesforce (Sales Cloud or Service Cloud). Experience gathering business requirements, documenting processes, and supporting functional analysis activities. Experience creating functional documentation including use cases, user stories, workflows, and acceptance criteria. Familiarity with functional testing (QA/UAT), issue tracking, and business validation processes. Basic understanding of integrations, APIs, and data flows between CRM and enterprise systems. Experience working with Agile methodologies such as Scrum and collaboration tools like Jira, ClickUp, or similar platforms. Intermediate proficiency with Excel and documentation tools such as Visio, Draw.io, or Lucidchart. Strong analytical, communication, organizational, and stakeholder management skills with a proactive and collaborative mindset. Preferred Skills: Experience with Salesforce Marketing Cloud. Salesforce certifications or CRM-related coursework. Exposure to automotive, commercial, or customer-facing business environments. Familiarity with Scrum practices, Agile training, or functional QA processes. Posted On: 14-05-2026 At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality. Apply To This Job