Experienced Customer Support Associate - Work from Home - Kansas City, KS
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Support Associate, you'll play a vital role in helping us achieve this goal by providing top-notch support to our clients' customers. If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative customer contact center that's dedicated to providing a launching point for all employees to advance on their career path. We're a fun, laid-back environment that values personal and professional growth, and we're committed to helping our employees succeed. With a focus on delivering exceptional customer experiences, we work with some of the best and most recognized companies in their industries.
Position Description
We're seeking At-Home Contact Center Specialists available to work Full-time or Part-time. As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services that our clients offer through outbound and inbound calls. This may include, but is not limited to:
- Appointment Scheduling
- Insurance Lead Qualification
- Patient Recruitment
- Medical Appointment Setting
You'll be working with a variety of clients, so professionalism and excellent communication skills are a must! As a Customer Support Associate, you'll be the face of arenaflex, and we're looking for someone who can represent our company with pride.
Key Responsibilities
* Qualify callers for programs, products, or services through outbound and inbound calls
- Provide exceptional customer service and support to clients' customers
- Work with a variety of clients, including appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting
- Meet or exceed performance metrics and goals
- Collaborate with team members to achieve shared goals and objectives
- Participate in ongoing training and development to improve skills and knowledge
Requirements
* High School Diploma or GED is required
- Great Verbal and Written Communication Skills
- Working Knowledge of Windows Based Operating Systems, including Google Chrome
- Ability to Demonstrate Product Knowledge once Nesting Period is Complete
- Ability to Adapt in a Fast-Changing Environment
- Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook) that meets these minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more
- Webcam
- High speed internet access with download speed of at least 100 and upload speed of at least 10
- Must have a desk/workstation in a quiet workspace
- Must be able to attend a full 2-week MANDATORY virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)
Benefits
* Remote work
- Remote training
- For Full-time employees ONLY:
+ Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment
What We Offer
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Ongoing training and development to improve skills and knowledge
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you! Please submit your application online through our website. We're an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Don't miss out on this exciting opportunity to join our team and start your career with arenaflex! Apply now and take the first step towards a rewarding and challenging role in customer support.
Contact Information
If you have any questions or would like more information about this role, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon. Apply for the job now! Apply for this job Apply for this job