Experienced Customer Service Representative – Shipping, Industrial, and Packaging Materials
At arenaflex, we're on a mission to revolutionize the way businesses operate by providing top-notch products and exceptional customer service. As a Customer Service Representative, you'll be at the forefront of this mission, delivering an unparalleled experience to our customers and helping them navigate the world of shipping, industrial, and packaging materials.
About arenaflex
arenaflex is a family-owned company that has been a leading distributor of shipping, industrial, and packaging materials for over three decades. With a presence in 13 locations across North America and over 9,000 employees, we're committed to providing the best possible products and services to our customers. Our company culture is built on the values of teamwork, innovation, and customer satisfaction, and we're looking for like-minded individuals to join our team.
Job Summary
We're seeking an experienced Customer Service Representative to join our team in Arlington, TX. As a Customer Service Representative, you'll be responsible for processing customer orders and inquiries, communicating with customers over phone, email, and chat, and helping customers navigate our website and online ordering system. You'll also have the opportunity to become a product and solutions expert, answering product, pricing, and shipping questions quickly and confidently.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert, answering product, pricing, and shipping questions quickly and confidently
- Collaborate with internal teams to resolve customer issues and provide exceptional service
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet productivity standards
- Basic computer skills and familiarity with CRM software
Preferred Qualifications
* 1-2 years of customer service experience in a call center or retail environment
- Experience with CRM software and customer service platforms
- Knowledge of shipping, industrial, and packaging materials
- Bilingual or multilingual skills
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center and beautifully maintained walking paths
Work Environment and Company Culture
* Our Arlington, TX location is a state-of-the-art facility with a collaborative and dynamic work environment
- We're a family-owned company that values teamwork, innovation, and customer satisfaction
- Our company culture is built on the values of respect, integrity, and accountability
- We're committed to providing a safe and inclusive work environment for all employees
Compensation and Perks
* Pay from $24 to $28 per hour with significant growth and earning potential!
- Includes $2 Shift Differential
- Opportunities for career growth and advancement
- Comprehensive benefits package, including health insurance, 401(k), and paid time off
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative in Arlington, TX. Apply for this job