Experienced Customer Service Representative (Remote) – Home Services Expert
At arenaflex, we're on a mission to revolutionize the way people experience home services. As a Customer Service Representative, you'll be the face of our company, providing top-notch support to our clients and helping them get the home services they need without the hassle. If you're a people-person with exceptional communication skills, a passion for sales, and a knack for multitasking, we want to hear from you!
About arenaflex
arenaflex is a growing, service-driven company dedicated to providing reliable and high-quality handyman solutions. We take pride in making home repairs and improvements simple, stress-free, and efficient for our clients. Our team values professionalism, clear communication, and exceptional customer service. As we continue to expand, we're looking for team members who share our commitment to excellence and want to grow with us.
Your Role at arenaflex
As a Customer Service Representative, you'll be responsible for:
- Answering client calls and providing outstanding customer support
- Selling our services to the best of your ability
- Scheduling virtual assessments and booking jobs efficiently
- Handling clerical tasks to keep operations running smoothly
- Using ServiceTitan to manage scheduling and client information
- Communicating clearly and professionally with both customers and our team
What You Need to Succeed
To excel in this role, you'll need:
- Reliable phone and internet (this is a must!)
- Great conversation skills and the ability to create a client from a lead
- Experience with ServiceTitan highly preferred or similar scheduling software
- Strong organizational skills and attention to detail
- Ability to multitask while keeping a positive, can-do attitude
- Prior customer service experience is a plus!
- If you know Home Service/Construction lingo, that's also a HUGE plus!
What We Offer
At arenaflex, we're committed to providing a supportive and dynamic work environment that allows you to grow and thrive. Here's what you can expect:
- Competitive pay: $15-20/hr for your skills and time
- Work from anywhere: as long as you've got solid WiFi and phone service
- Room to grow: potential to transition into leadership roles
- On-the-job training: we'll help you develop the skills you need to succeed
- Work from home: enjoy the flexibility and comfort of working from your own space
Our Company Culture
At arenaflex, we value:
- Professionalism: we strive to provide exceptional service to our clients and each other
- Clear communication: we believe in transparency and open communication throughout our team
- Exceptional customer service: we're committed to delivering outstanding support to our clients
- Teamwork: we work together to achieve our goals and support each other's growth
How to Apply
If you're ready to be a key part of a growing team that values hard work, problem-solving, and great service, apply today! We can't wait to hear from you.
Job Details
* Job Types: Full-time, Part-time, Contract
- Pay: $15.00 - $20.00 per hour
- Expected hours: 30 – 40 per week
- Benefits:
+ On-the-job training + Work from home
- Shift: Day shift
- Work Location: Remote
We're excited to hear from you and look forward to welcoming you to the arenaflex team! Apply for this job