Program Leader – IT Operations Technology Transformation

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Marlabs LLC, is seeking the following. Apply via Dice today! Program Leader – IT Operations Technology Transformation Duration: 12 Months Location: Remote(USA) - Work hours: Eastern or Central time zone Responsibilities: Role Summary We are seeking a senior Program Leader to drive a complex, multi-year technology and operating model transformation across IT Operations , including hosting platforms, cloud operations, observability and monitoring, network and network operations , and outsourcing/vendor transitions . This individual is accountable for end-to-end program outcomes , ensuring execution rigor, stakeholder alignment, and sustainable adoption. The role requires strong leadership presence, the ability to engage from team-level through executive leadership , and deep experience keeping large, interdependent programs on track through disciplined follow-up, transparent reporting, and proactive risk management. A strong understanding of AI applications in IT operations (AIOps, automation, predictive analytics, intelligent monitoring) is essential to shaping and delivering the future-state vision.

Key Responsibilities

Program Leadership & Execution

• Own the overall transformation roadmap, integrating multiple workstreams with clear milestones, dependencies, and success metrics.
• Establish and run program governance, rhythms, and decision forums to ensure pace, accountability, and alignment.
• Drive execution discipline through active tracking of actions, risks, issues, and dependencies, ensuring timely mitigation and resolution.
• Ensure delivery of measurable outcomes aligned to reliability, scalability, operational efficiency, and service quality.

IT Operations & Technology Transformation

• Lead transformation initiatives across:
• Hosting and platform modernization
• Cloud operations and operating model evolution
• Observability and monitoring (metrics, logs, traces, event management)
• Network and network operations
• Apply AI-enabled approaches to IT operations, including AIOps, intelligent monitoring, automation, anomaly detection, predictive incident management, and operational insights.
• Partner with architecture, engineering, and operations teams to translate strategy into executable plans and operational readiness.

Outsourcing & Vendor Management

• Lead planning and execution of outsourcing and managed service transitions, including service integration, governance, and performance management.
• Coordinate internal teams and vendors to ensure clarity of roles, handoffs, SLAs, escalation paths, and operational processes.
• Provide transparency into vendor risks and performance, driving corrective actions where required.

Stakeholder & Change Leadership

• Build and sustain strong relationships with IT leadership, engineering teams, security, architecture, and external partners.
• Understand stakeholder needs and priorities; manage expectations and resolve conflicts across complex organizational boundaries.
• Drive change management and adoption by aligning communications, engagement, and readiness activities to the transformation roadmap.

Executive Communication & Reporting

• Prepare and present clear, executive-ready updates on status, risks, issues, dependencies, and mitigation plans.
• Communicate effectively at all levels—detailed, hands-on engagement with teams and concise, outcome-focused messaging with executives.
• Surface decision points early and facilitate timely, informed decision-making.

Required Qualifications

• 8+ years leading large-scale, cross-functional technology transformation programs.
• Strong experience in IT operations environments, including hosting, cloud, observability/monitoring, and network operations.
• Proven success delivering programs involving outsourcing or managed services.
• Demonstrated ability to lead through influence, drive follow-through, and maintain momentum in complex initiatives.
• Experience applying or enabling AI-driven capabilities in IT operations (e.g., AIOps, automation, intelligent monitoring).
• Exceptional stakeholder management, communication, and executive presentation skills.

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