Director, Customer Success – Central Region

Job Description:

• Lead the development and implementation of regional customer success strategies, ensuring alignment with global objectives and local market needs.
• Drive adoption, expansion, and retention efforts, leveraging data-driven insights to optimize outcomes across the region.
• Strategize with CS leadership and Sales RVP across assigned region.
• Deliver deep and actionable internal QBRs to CS and Sales Leadership.
• Demonstrate commercial acumen by identifying and capitalizing on expansion opportunities, advising on incremental revenue, and securing operational commitments that strengthen customer relationships.
• Serve as a customer-facing leader, establish and nurture senior and executive-level relationships with key decisionmakers and influencers across the customer base, promoting mutual success and long-term partnership across your region.
• Oversee a diverse portfolio of strategic and complex customer accounts, ensuring high satisfaction, reference-ability, and retention.
• Direct, mentor, and develop a team of Senior Managers and Customer Success professionals.
• Proactively identify and mitigate risks to customer satisfaction, growth, and renewal.
• Monitor and report on regional performance against key metrics to senior leadership, providing actionable insights and recommendations for continuous improvement.

Requirements:

• Bachelor’s degree in Business, Finance, Information Systems, or a related field; an advanced degree may be considered in lieu of professional experience.
• 10+ years in a related function with direct customer advocacy and engagement experience.
• Minimum of 5 years of experience in Customer Success, Consulting, Account Management, or Sales/Pre-Sales.
• Minimum of 3 years of experience in a leadership role.
• Proven experience managing complex customer portfolios and C-level executive stakeholders.
• Extensive background with SaaS applications.
• Strong understanding of corporate finance functions including financial close, planning, budgeting, forecasting, management reporting.

Benefits:

• Vision
• Medical
• Life
• Dental
• 401K

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