Full Time Remote Customer Service

Zaktos is a designing company that focuses on creating a unique experience for every client and making their dreams a reality. We work on both interior and exterior, commercial and residential projects. Our mission is to transform our clients' visions into reality. The main responsibility for this role is to provide a first-class customer service experience by offering timely resolutions to client inquiries and concerns, and by working closely with clients to create a personalized experience. We are looking for someone with creativity, passion, and a genuine interest in interacting with people. Remote About the Company: Zaktos

Key Responsibilities

• Provide a first-class customer service experience and timely resolution to client inquiries and concerns.

Required Qualifications

• Availability to work from home and/or in person
• High school diploma
• Willingness to work weekends if needed
• Industry experience is a plus but not a requirement – training provided
• Customer Support Representatives are the frontline of a company’s customer service, handling queries, complaints and providing general advice to customers.
• * They are often the first point of contact and their main goal is to provide excellent customer service and help maintain a company’s reputation.
• * They have the following duties and responsibilities:
• * Respond to customer inquiries through various channels such as email, phone, chat, etc.
• Identify the needs of the customer to provide a suitable solution
• Handle complaints, provide appropriate solutions and alternatives, follow up to ensure resolution

Remote Benefits: Paid Sick Days, Professional Development, 401K, Employee Events, Life Insurance Skills: Customer Experience, Customer Support/Service, High School Diploma, Needs Assessment, Resolve Customer Issues, Time Management, Work From Home About the Company: BCforward Headquartered in Indianapolis, Indiana, BCforward has an international reach as it provides business application and software solutions, personnel staffing and human resource services, and business process outsourcing programs. With more than a decade of proven successes for a variety of clients, our breadth of capabilities, established knowledge base and diverse team of experts combine to create something unique in the marketplace. We have the agility to work locally to solve problems on-time and on-budget, along with the strength to help clients innovate in pursuit of strategic goals on a global scale. BCforward is looking for talented, well-qualified individuals to become a part of our team. We invite you to find out if your skills are a good match for the diverse local, national and international clients we serve. Company Size: 5,000 to 9,999 employees Industry: Management Consulting Services Founded: 1998 Website: http://bcforward.com/ Apply tot his job Apply To this Job