Experienced Onsite Data Entry Specialist – Veterinary Pharmacy Operations
At arenaflex, we're passionate about revolutionizing the way people care for their pets. As the fastest-growing licensed pharmacy e-commerce retail business in the market today, we're committed to delivering exceptional customer experiences and providing a supportive work environment for our team members. We're seeking a motivated and detail-oriented Onsite Data Entry Specialist to join our Veterinary Service team in Pittston, PA. This role will play a critical part in processing prescription approvals for veterinary medication, engaging with veterinary clinics, and ensuring seamless customer experiences.
Why Join arenaflex?
At arenaflex, we prioritize Safety, Health, and Culture in all our roles and locations. Our team members enjoy a range of benefits, including:
- Competitive starting wages up to $17.25 per hour
- Opportunity for wage increases starting after 3-months of service
- Climate-controlled environment
- Employee 20% Discount Program at arenaflex for all your pet needs
- 401k with company matching
- Referral Bonuses – $500 per referral
- Team building events and company-sponsored luncheons
- Career growth and promotion opportunities
- Insurance eligibility on the 1st of the month
- Subsidized child, adult, and pet backup care through
- Discounts on many items through the LifeMart Discount platform
Key Responsibilities:
As an Onsite Data Entry Specialist, you will:
- Engage directly with veterinary clinics to coordinate prescription approvals, resolve customer issues, and clarify order inquiries
- Research and problem-solve to determine appropriate solutions for the customer and clinic partners, and follow-up as needed to resolve issues
- Complete data entry of prescriptions into arenaflex healthcare software
- Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders
- Operate with understanding, active listening, patience, empathy, and kindness to customers and partners alike
- Operate with a willingness to learn and adapt to new processes and technologies
- Communicate with veterinary clinics over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document clinic note accounts
- Expect a significant part of the workday will be outbound veterinary clinic/customer phone contacts
Essential Qualifications:
* 1-2 years working in a customer or healthcare-focused environment
- Demonstrate excellent communication skills (written, verbal, and listening)
- Ability to multi-task (i.e., talk on the phone while navigating on the computer and taking notes)
- Operate with ownership, be a self-starter, and have a strong attention to detail
- Proficiency with Microsoft Outlook
- High school education or equivalent
- Must be able to maintain a Pharmacy Technician License from the Pennsylvania Board of Pharmacy where appropriate
- Critical thinking skills
- Demonstrated ability to multi-task and perform well in a face-paced environment
- Ability to adapt to change in accordance with the business needs of the company
- Willing to work overtime as needed by the business unit
- Must bring proven ability to maintain confidentiality and secure sensitive information
- Must be able to pass a background check
- Show up for work! Come on time and be committed to being your best
Preferred Qualifications:
* Experience working in a fast-paced environment with multiple priorities and deadlines
- Familiarity with healthcare software and systems
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
Career Growth Opportunities:
At arenaflex, we believe in investing in our team members and providing opportunities for growth and development. Many of our team members have grown into leadership positions, and we encourage our team members to take ownership of their careers and pursue their passions.
Work Environment and Company Culture:
Our team members enjoy a supportive and inclusive work environment, with a focus on Safety, Health, and Culture. We prioritize open communication, collaboration, and continuous learning, and we're committed to creating a workplace where everyone feels valued and empowered to succeed.
How to Apply:
If you're passionate about delivering exceptional customer experiences and working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive workplace where everyone feels valued and empowered to succeed. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact us at [insert contact information]. Apply for this job