Express Auto Damage Insurance Claim Rep (Hybrid or Remote)
Mapfre is a company focused on insurance services, and they are seeking an Auto Damage Claim Representative to join their Claims, Physical Damage Department. The role involves adjusting first-party Express claims for Auto Physical Damage, ensuring effective communication and customer service throughout the claims process.
Responsibilities
- Assure written and verbal communications are timely, professional and empathetic
- Deliver service to customers and agents aligned with contribution to the Departmental tNPS score
- Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards
- Ensure all parties involved in a loss are contacted to identify claim exposures
- Maximize utilization of preferred vendors and repair/appraisals channels
- Take steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegations. Ensure timely and comprehensive responses to complaints with supervisory oversight
- Identify potentially fraudulent claims for transfer with Supervisory input
- Embrace and effectively manage a team centric approach
Skills
- Associate's Degree and 1-3 years experience
- 0 - 1 year experience with Bachelor's Degree
- Excellent customer service and interpersonal skills are required
- Effective verbal and written skills are necessary
- Ability to work in a fast paced environment
Company Overview