Patient Navigator

Supernus Pharmaceuticals is an award-winning biopharmaceutical company with more than 30 years of experience in developing and commercializing products that treat central nervous system (CNS) diseases. At Supernus, we develop innovative products that help treat neurological and psychiatric conditions. At Supernus, we develop innovative products that help treat neurological and psychiatric conditions. We currently have 8 products in the market that are making a real impact on patient outcomes.

Job Summary

The Patient Navigator supports post-partum depression initiatives and directly works with various stakeholders to assist in locating healthcare providers, sharing responses to frequently asked questions pertaining to product and disease state, and assisting caregivers by offering various resources regarding post-partum depression and ZURZUVAE.

Essential Duties & Responsibilities

• Fielding inbound and outbound communications from various stakeholders.
• Acts as a resource to stakeholders to share details regarding product and disease state information.
• Works with stakeholders to identify the root cause for the contact and locating and sharing information in a timely fashion.
• Identifies caller needs and provides the appropriate education, resource materials, advocacy and community resources as requested.
• Adherence to quality and compliance based on business rules and processes.
• Reports adverse events and product complaints if notified by stakeholders.
• Other responsibilities and projects assigned.

Supervisory Responsibilities

• N/A.

Knowledge & Other Qualifications

• Bachelor’s degree required.
• Minimum 0-2 years’ experience in a patient or customer assistance position.
• Excellent written and verbal communication skills.
• Demonstrated ability to collaborate and execute in a matrixed environment.
• Proficient with Microsoft Word, PowerPoint, Excel and other tools.
• Strong attention to detail.

Other Characteristics

• Ability to work independently and as part of a team and maintain high ethical standards of integrity and quality.
• Ability of having an innovative and dynamic approach to work.
• A self-starter able to work independently but comfortable working in a team environment.
• Ability to consistently exhibit Supernus Values in interactions with employees at all levels of the organization, vendors, customers and others.
• Capable of performing other duties as assigned by Management.
• Authorized to legally work in the United States without visa sponsorship.

Physical Requirements/Work Environment/Travel Requirements

• Sedentary work. Exerting up to 10 pounds of force occasionally and/or carrying objects. Sedentary work involves sitting most of the time.
• The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer screen, iPad, or other electronic device; and extensive reading.
• The worker is not substantially exposed to adverse environmental conditions.

Compensation

At Supernus, we offer a competitive compensation package that reflects your experiences and contributions.  The expected salary range for fully qualified candidates applying for this role is $49,000 to $60,000. This range is what the Company reasonably expects to offer for the position and is not reflective of the full compensation scale of the role. This range may be modified in the future. An individual’s salary within the range is based on multiple factors, which may include and are not limited to education, relevant experience, knowledge, length of industry experience and organizational needs.  

You also will be able to participate in a competitive benefits package, including but not limited to: health, dental, vision, paid time off, 401k company match, company paid life insurance and health and wellness benefits. The total compensation package for this position also includes other compensation elements such as stock equity awards, employee stock purchase programs and participation in our Company’s discretionary annual bonus program.

Supernus Pharmaceuticals is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, age or any other characteristic protected by law.