[Remote] Client Services - Executive
Note: The job is a remote job and is open to candidates in USA. Whalar is the leading independent Creator and Social agency, transforming brands into cultural drivers. The Client Services Executive will manage client relationships, oversee creator partnerships, and ensure the smooth execution of campaigns to deliver high-quality creative output.
Responsibilities
- Source, gather information and demographics, and vet creators across multiple platforms, including Instagram, Facebook, TikTok, YouTube, Snapchat and more
- Build strong relationships with creators throughout a campaign cycle and beyond, from outreach, negotiations, ECHO onboarding and contracting to creator briefing, creative concept review, content gatekeeping, content scheduling and campaign feedback loops
- Develop and issue creator briefs, immersing creators into the campaign, and lead day-to-day communications for content development
- Be the first point for review of all creator content. Check for ASA and IP compliance, alignment with brief and quality of content, and create an efficient feedback loop back to creators
- Create a posting schedule and keep it up to date throughout the campaign period
- Monitor posts once they are live to ensure accuracy and to flag any negative sentiment the post may be receiving
- Work closely with the Manager on overall campaign success, including updating campaign trackers consistently, timeline management, budget management, data capture and wrap reports
- Act as a cultural pulse of all things creator economy - live and breathe social media, consuming and presenting back trends and new discoveries
Skills
- 1+ years' experience in the general creator and influencer landscape
- Affinity for social media, content creators and/or experience is a plus
- Strong detail-oriented, organizational and interpersonal skills
- Creative and curious mindset and can-do attitude
- Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
Benefits
- Medical, Dental, Vision
- 25 days of PTO + Sick days + Winter break
- Retirement planning with employer match
- Monthly phone/internet reimbursement
- Professional development stipend
- New joiner's Home office allowance
- Up to 16 weeks of paid parental leave
- Volunteer days
- Identity theft protection & Legal assistance
- Company Paid Life & Disability Insurance
- Voluntary Life Insurance Policy
- Voluntary Hospital and Critical Illness Insurance
- Voluntary Pet insurance
- Employee Resource Groups
Company Overview