Analyst II, Business Systems Analysis

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact — in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

Business Systems Analysis Analyst II

About the role:

As a Business Systems Analysis Analyst II, you will provide business and technical support to assigned clients, acting as a key point of contact for services, change requests and escalations. You will translate business needs into technical solutions, ensure SLA adherence, and support revenue‑generating initiatives.

What you will be doing:

• Act as the primary technical contact for assigned clients

• Analyze business requirements and translate them into technical specifications

• Support solution design, demos and change requests of low to medium complexity

• Coordinate releases, incidents and client activities in line with SLAs

• Maintain accurate client system and environment documentation

• Support audits, internal initiatives and small to medium projects

What you bring:

• Bachelor’s degree in IT or related field

• Typically 4+ years of relevant experience in financial services software

• Experience in analysis, programming and issue resolution

• Knowledge of card payments, transaction processing and client systems

• Good English skills (written and spoken)

Nice to have:

• Experience with PRIME Licensing, Oracle PL/SQL, C/C++ or .NET technologies

• Knowledge of UNIX/Linux environments

• ITIL and/or PMP certification

What we offer you

At FIS, we are as committed to growing our employees’ careers as our own business. We offer:

• Opportunities to innovate in fintech

• Inclusive and diverse team culture

• Option to work fully remotely with all necessary equipment provided (laptop, monitors, accessories)

• Professional development via internal training platforms and LinkedIn Learning

• Competitive employment contract with benefits: private healthcare (also for family), life insurance, pension plan, lunch and sports card

• A work environment built on work‑life balance principles

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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