Senior APM Service Coordinator (Remote work, PL)

Your main responsibilities:

-Receiving and handling service requests related to the APM network;

-Organizing, supervising, and settling service activities;

-Monitoring SLAs and implementing corrective actions;

-Reporting results and performing analyses based on established KPIs;

-Providing direct or remote technical support to subcontractors and company employees;

-Creating and maintaining technical documentation and operational processes;

-Analyzing and developing solutions for recurring errors and failures, along with recommending actions;

-Executing selected service orders, performing diagnostics, repairs, and inspections;

-Participating in development projects regarding technical solutions and software applications;

-Coordinating the flow of spare parts between Allegro, suppliers, and subcontractors (from order to invoice).

This is the right job for you if:

-Have experience in the maintenance and repair of outdoor equipment such as automated parcel machines, ATMs, or vending machines;

-Possess experience in spare parts management and working with WMS systems (preferred);

-Hold a university degree;

-Demonstrate independence in executing assigned tasks and a "hands-on approach";

-Are highly organized, diligent, and eager to continuously develop their skills;

-Are proficient in English at a communicative level;

-Have a command of Czech or another Central European language (highly desirable due to international expansion);

-Hold a valid category B driving license.

What we offer:

- Annual bonus based on your performance and company results. - A great learning opportunity, working with people coming from a lot of experience in top tier strategy consulting and e-commerce space. - Well-located offices (with e.g., fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms). - A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers). - English classes that we pay for related to the specific nature of your job. - A training budget, inter-team tourism and an internal learning platform where you will find multiple trainings. - An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal. - Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, and many other occasions we enjoy. And that's just the beginning! You can read more about the benefits here. #goodtobehere means that: - You will shape the future of e-commerce - creating innovative, pioneering solutions that set new market standards. We have over 21 million active buyers across 6 countries and collaborate with more than 164k Partners. - You will join a team you can always count on - we have on board top-class specialists who have sharing knowledge, experience, and best practices in their DNA. Want to get to know them better? Listen to the Allegro Podcast. - You will be part of a team that always aims to stay one step ahead of the market - we act quickly, dynamically, and at the highest level, because only then we can genuinely shape the future of e-commerce. - You will build your own development path - with access to diverse business areas, large-scale international projects, internal mobility, inter-team tourism, and regular feedback from your manager, you will drive your growth. - You will see that mistakes are opportunities to learn - we believe that no matter how well we execute, we can always get better. Send us your CV and… see you at Allegro!