Contact Centre Representative (Hybrid)
Prospera Credit Union is a community-based organization offering financial products and services. As a Contact Centre Representative, you will provide exceptional customer service, assist customers with their inquiries, and promote digital banking solutions while building positive relationships with members.
Responsibilities
- Greet customers and assist customers over the phone, email and chat, establish rapport, address service inquiries and customer concerns, and seek opportunities to deepen customer relationships
- Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate services and solutions
- Act as the ambassador for digital and self-service channels
- Educate customers on the ease and convenience of digital and self-serve channels for daily banking transactions
- Refer customers to account managers and external business partners as needed, collaborating to ensure a seamless and rewarding customer experience
- Handle transactions, open personal and business profiles, demand accounts, term deposits, ATM cards, and other banking products and services
- Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system
- Support and participate in community initiatives
Skills
- Experience in a customer facing role within a fast-paced work environment
- A 'can do' front line/customer service mindset
- Strong interest in a career in financial services
- Capacity and passion for learning
- Strong team orientation
- Excellent communication and relationship-building skills
- Keenness to grow and help others
- Demonstrable interest in community involvement
- Experience providing customer service in a high-volume remote/call center environment
- Experience working in a financial services environment is highly preferred
Benefits
- Flexible Work Program for some of our roles – ask us!
- Flexible Benefits Program – pick and choose what works best for you.
- Defined Contribution Retirement Plan – let’s start saving and keep your future in mind.
- Vacation, Wellness and “Prosperian” Days – paid time off to support your overall well-being.
- Professional development – come grow your career and develop your skills.
- A supportive, collaborative work environment- we’re proud to be a Great Place to Work certified organization.
Company Overview