[Remote] Project Advisor
Note: The job is a remote job and is open to candidates in USA. Angi is a leading company in the home services industry, focused on connecting homeowners with reliable professionals. As a Project Advisor, you will be responsible for providing exceptional customer service by assisting homeowners with their projects, collaborating with team members, and monitoring performance metrics to ensure high-quality support.
Responsibilities
- Handle outbound and inbound calls from customers professionally and courteously
- Field calls to and from homeowners to offer assistance with their home projects and provide relevant information and support
- Engage homeowners in discussions about available services and solutions tailored to their needs
- Stay updated on product knowledge, policies, and procedures to provide accurate information to customers
- Collaborate with team members and leadership to share knowledge and best practices
- Actively participate in team Learning and Development activities to foster both team collaboration but also personal growth
- Support team goals and initiatives to improve overall performance and customer satisfaction
- Adhere to performance metrics such as conversion rate, customer satisfaction ratings, and accuracy
- Seek feedback from leadership and utilize it to improve individual performance and customer interactions
- Maintain accurate records of customer interactions and transactions using designated systems
Skills
- 1+ years of experience in a call center or customer service environment preferred
- Excellent verbal and written communication skills
- Strong problem-solving skills with the ability to think quickly and effectively resolve issues
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with a focus on delivering high-quality customer service
- Adaptability and willingness to learn new skills and processes
- Proficiency in using G Suite tools such as Gmail, Google Drive, Docs, Sheets, and Calendar
- Commitment to upholding company values and delivering exceptional customer experiences
- Familiarity with call center systems and software preferred
Benefits
- 5% Annual Bonus
- Company equity program
- Full medical, dental, vision package to fit your needs
- Generous paid time-off (PTO) including personal, vacation and volunteer time + paid holidays, including an employee-choice flexible holiday
- Pet discount plans & retirement plan with company match (401K)
- Technical equipment (i.e. laptop) provided
Company Overview