SEMCO - Part-Time CSR
AltaGas Ltd. is a North American energy infrastructure company focused on providing affordable energy solutions. They are seeking a Part-Time Customer Service Representative (CSR) to deliver effective customer service for all internal and external customers, responding to inquiries and processing requests in accordance with company policies.
Responsibilities
- Respond timely to customer calls
- Provide timely and accurate information to customers
- Process customer requests following established Company policies and procedures
- Conduct necessary research to answer customer questions
- Remind customers about special programs. Explain program, coverage, and related costs
- Participate in Company training as required
- Responsible for meeting defined performance and quality monitoring metrics
Skills
- High School Diploma/GED
- 1+ years of customer service-related work experience
- Excellent written, oral, and listening skills
- Excellent organizational skills with the ability to confidentially process and maintain data
- Good working knowledge of various personal computer business software applications presently used by the Company
- Ability to learn new systems or software packages as necessary
- Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers, and management
- Work location secure and appropriate to facilitate uninterrupted and productive conversation with customers during business hours
- Reliable Internet
- Reliable transportation for in office monthly meetings and periodic training
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Medical, dental and vision coverage
- Paid time off (PTO)
Company Overview