Implementation & Professional Services Partner (Mexico Remote)

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking an execution-focused Implementation & Professional Services Manager to lead customer onboarding and go-live delivery for background screening and related platform solutions. This role is primarily focused on supporting customers across Latin America, while also contributing to U.S.-based implementation projects as capacity allows.

The role owns the implementation lifecycle from kickoff through stabilization, ensuring predictable launches, disciplined scope management, and accelerated time to value and time to revenue. You will partner cross-functionally with Sales, Product, Technology, Operations, and Customer Success to scope, configure, test, train, and launch customer programs.

Success in this role requires strong project management fundamentals, clear multilingual communication, and the ability to work effectively across regions, time zones, and stakeholder groups.

What You’ll Do:

• Lead end-to-end customer implementations from kickoff through stabilization, with a primary focus on Latin America customers and additional support for U.S. customers as needed.
• Design and manage client-centric project plans, milestones, dependencies, risks, and handoffs.
• Gather, document, and interpret customer requirements within defined solution boundaries.
• Configure, validate, and support testing of customer programs, including UAT coordination.
• Coordinate cross-functional delivery across Sales, Technology, Integrations, Operations, and Customer Success.
• Communicate clearly and professionally in Spanish, Portuguese, and English with customers and internal stakeholders.
• Identify risks early, escalate non-standard requirements, and enforce scope guardrails.
• Support customer readiness through training coordination, go-live support, and post-launch transition.
• Contribute to continuous improvement of implementation playbooks, tools, and cycle times.

• On-time, predictable customer launches aligned to agreed scope and timelines.
• Reduced implementation cycle time and faster time to revenue.
• Successful delivery for Latin America customers with flexible support for U.S. projects when capacity allows.
• Accurate configuration and testing with minimal rework.
• High customer satisfaction during onboarding and launch.
• Clear, proactive communication across regions and teams.

What You’ll Need to be Successful:

• 5+ years of experience in implementations, professional services, onboarding, or project management.
• Proven ability to manage multiple concurrent customer-facing implementations.
• Experience delivering structured implementations using standard project management methodologies.
• Comfort with hands-on system configuration, testing, and validation.
• Strong written and verbal communication skills.
• Fluency in Spanish, Portuguese, and English.
• Ability to work effectively across time zones and cultures.

What You May Need to be Successful:

• Experience supporting B2B SaaS or technology-enabled services.
• Experience in HCM, HR technology, or background screening.
• Experience supporting both Latin America and U.S.-based customers.
• Experience with integrations (API, SFTP, HRIS, or middleware).
• Familiarity with Salesforce, CRM systems, and project management tools.