Inside Sales Representative
Inside sales representative will concentrate on qualifying the inbound leads and converting them into sales. They will also participate in targeted outbound campaigns to help move our larger fleet.
Responsibilities
- Closed sales - Sell inventory generated by the fleet advisor team - jointly owns our quarterly GTV goals and post-lead funnel optimization
- Sales Velocity - Reduce time from lead to sale, target
- Customer Satisfaction - Ensure machine sales go smoothly for the buyer, NPS of >8 after 3 months.
- Price Realization - Ensure final sales prices do not degrade to reserve. Target price > 1.5X Liquidation Value
- Voice of Customer - Funnel product / service feedback to the product teams to ensure continuous improvement.
- Systems - This person will work to build systems and process for the inside sales team.
Qualifications
- Inside Sales skills - Comfortable negotiating, strong two-way communications skills, high natural optimism, good CRM system hygiene. A pattern of exceeding quota.
- Tech Savvy - enthusiastic tech tool user, can clearly articulate how their CRM augments their sales process & outreach.
- Machine knowledge / industry background - nice to have, but can be built over time.
- Partners, not Traders - Should be a banner carrier for the customer experience. High integrity, act as a partner - seek to become a true business partner for customers
- Get in the Cab- Should show personal ownership of customer experience issues and team performance. Looking for “we succeeded because” and “I failed because” type statements.
- Get Your Hands Dirty - No job is too small for the customer, not afraid to do as well as lead.
- Build Bigger - Has an eye toward increasing performance and hunger to outperform. Startup experience is a plus. A pattern of success and achievement. A strong desire and need to win.
About Company
Our sales positions are a great fit for people with a real entrepreneurial spirit. You're out there every day meeting customers, selling a world-class service, and securing equipment consignments.
You're directly responsible for your own territory – and the future of our company. You’re the very public face of Ritchie Bros., with the support of a global company behind you. There are endless opportunities for strong salespeople to advance their careers.