KARNA LLC - Contracts Operations Manager

KARNA LLC

The Contracts Operations Manager leads day-to-day contracts operations for Network Development projects, ensuring work is delivered accurately, on time, and in line with client expectations. This role coordinates people, process, and performance across the Contracts Operations Team, partnering with internal stakeholders and clients to manage deliverables, timelines, and continuous improvement.

*This position is contingent upon contract award.*

Responsibilities

• Oversee and manage projects within Contracts Operations
• Enforce quality and customer service standards for external as well as internal customers; analyze and resolving quality and customer service problems; identify trends; and recommend improvements
• Accomplish productivity targets by communicating job expectations; planning, monitoring, and appraising job results; coaching and counseling
• Act as the POC (Point of Contact) to clients, at times, to provide support and liaison to clients for project-specific questions/answers, and to manage project deliverables and timelines
• Review and analyze daily productivity reports and ensure the team is adhering to established KPI’s

• Bachelor’s Degree and related experience; experience in lieu of degree
• Dedicated to results.
• Speaks and writes clearly and directly with the appropriate level of detail to communicate an idea.
• Excellent skills in planning and continual oversight to ensure high quality product/service delivery to our clients.
• Reaches out to colleagues and cooperates with team leads to establish an overall collaborative working environment. Works continually to become a leader within Karna.
• Demonstrates the ability to make decisions and clearly communicate the reasoning so that others can make decisions too.
• Able to see and communicate the big picture. Determines opportunities and threats through comprehensive analysis of current and future trends.