Sales Associate - Travel Agency, Travel Advisor, Consortia Channels

About Context Context Travel offers cultural and historical tours and experiences led by subject-matter experts in over 70 cities around the world. Context tours enrich your travel with a deeper, personalized understanding of a city’s history, art, and culture. With coverage of lesser known locales as well as main city sites, Context experts take clients through in-depth, thematic topics to help them get to know the DNA of a place.  Context offers competitive salaries and solid benefits, including unlimited vacation, health and 401k, and maternity leave.

ROLE: Sales Associate - Travel Agency, Travel Advisor, Consortia Channels LOCATION: Remote role, ideally based in the Eastern US SCHEDULE: Monday-Friday, 9am-5pm Eastern Time SALARY: Commensurate with experience  

JOB DESCRIPTION

Our sales team is looking for a highly organized, detail-oriented Sales Associate who is excited to build a career in the travel industry. This role supports business development with travel agencies and partners, and is a great opportunity for someone looking to transition into the supplier side of travel. You don’t need to have deep experience in the travel trade—we’re looking for someone who is eager to learn, takes initiative, and is motivated to grow in a fast-paced, advisor-facing role. Over time, you’ll build an understanding of the U.S. travel advisor landscape and play a key role in helping grow a channel that is expanding 30%+ year over year. This is a remote role that works closely with our trade marketing, delivery, and product teams.

ROLE AND RESPONSIBILITIES

• Sales and Travel Advisor support 
  • Nurture strong relationships with both first-time and returning advisors
  • Provide expert guidance on our brand, product portfolio, and the destinations we serve
  • Assist with booking, modifying, and managing orders efficiently
  • Client value maximization: Identify opportunities to upsell and cross-sell thoughtfully, maintaining warmth and discretion
  • Ensure accurate and timely transfer of essential client information to fulfillment teams, partners, and on-the-ground guides
• Business Development support
  • Collects and raises roadblocks as needed
  • Assists in agency and advisor registration
  • Assist with advisor toolkit management
  • Help track KPIs
  • Participates meaningfully in team meetings
  • Joins project working groups or task forces
  • Works cross-functionally
  • Consults in quarterly and annual planning
• Proactively identify and escalate advisor and client pain points, collaborating across teams to continuously improve processes and service

Requirements

• Highly organized and comfortable working with a fast paced environment
• Proactive and able to take initiative in a supportive team environment
• Eligibility to work in the US during Eastern office hours
• Basic understanding of the travel agency market in the U.S., including host agencies and consortia, preferred
• Relationships with travel advisors a plus

Preferred systems experience:

• Google (Sheets, Docs, Slides, Meet, Gmail)
• HubSpot
• Front
• Slack
• Zoom
• Guru
• Basecamp

WHAT YOU’LL BRING

• Demonstrated autonomous ownership: can triage, decide, and close loops without heavy supervision. Sincere enthusiasm for connecting with clients both via email and over the phone
• An eagerness to close the sale and celebrate the win
• Resilience and composure—you handle unhappy clients with empathy and a thick skin
• Cultural sensitivity—you have experience and/or interest in working with colleagues and people from around the globe
• Versatility in managing a wide range of tasks and responsibilities in a fast paced environment
• Close attention to detail and strong working memory
• Comfortable self-serving on information and not afraid to ask questions for clarification
• A curious, learning-driven mindset—you’d happily be one of our clients yourself
• Preferably 2-3 years work experience in a related role. Travel or hospitality industry experience is also a plus

In exchange, we are thrilled to offer:

• A supportive, mission-oriented work environment with colleagues who care
• Unlimited access to digital lectures and, audio guides, and in-person small group tours
• Annual enrichment stipend to pursue personal and professional interests
• Flexible PTO (with no caps, encouraged minimums, and parental leave)
• A remote-first work policy - we have colleagues based in all four corners of the world
• An annual company retreat to connect and celebrate with colleagues in person. (Past locations include New York City, Philadelphia, Lisbon, Rome, Mexico City, and Berlin.)

Context Travel is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.