Field Service Representative

At Acrow our work is a vocation, not a transaction.

The Acrow team is committed to serving communities with passion and integrity. Our team members are drawn from diverse backgrounds, offering a variety of perspectives that help Acrow develop creative, innovative solutions in collaboration with our clients and stakeholders.

With a global mindset and project experience in more than 150 countries, the Acrow team is proud to deliver on its shared mission of building bridges and connecting people, leaving a legacy of partnership and purpose.

Job Title: Field Service Representative

Location: Remote - United States

Primary Purpose

Ensure that training and guidance are provided to the customer resulting in assembly and erection of Acrow products in accordance with relevant company design standards and procedures.

Duties and Responsibilities

• Function as principal advisor to customers for on-site activities in accordance with bridge erection and removals
• Partner with customers and engineering team on bridge reconnaissance, site selection and site prep coordination
• Understand all safety procedures and ensure safe work practices are followed to maintain a safe work environment
• Manage required project documents to ensure completion of project on time
• Perform customer training as required in a classroom / yard environment
• Understand and adhere to all Acrow’s policies and applicable laws
• This position requires a significant amount of travel to Acrow locations or Customer Sites. Travel may be global and inclusive of remote locations and at times accompanied by military personnel.
• Perform other duties as required

Skills and Knowledge

• Strong work ethic with ability to adapt to quickly changing business environment
• Excellent customer service skills
• Good written and verbal communication skills
• Capable of organizing customer project tracking and multiple tasks
• Excellent attention to detail
• Possess a sense of urgency
• Sound decision making skills
• Able to work with a diverse group of people
• Proficient in Microsoft Word and Excel
• Valid driver’s license

Minimum Education and Experience

• Bachelor’s degree in Civil Engineering or Civil/Construction Technology and 2-4 years of related experience or an equivalent combination of education, skills, and experience.

Preferred Skills and Knowledge

• NCO level with an MRBC unit or equivalent
• Experience in the Bridge Engineers division of one of the armed services directing soldiers or personnel in the development of bridge and construction projects

Working Conditions

• Work is typically performed in a field environment which requires proper safety precautions. Work requires some physical effort in the handling of materials, boxes, or equipment. Must be able to lift a minimum of 50 pounds.
• All work-related safety gear will be provided by the company

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with the job.

Requests for reasonable accommodation will be considered to enable individuals with disabilities to perform the essential functions of this position.

Acrow offers Medical, Dental, Vision, Life Insurance, Short Term and Voluntary Long Term Disability, Critical Illness, Accident and Hospitalization as well as Paid Time Off and Holidays.

Equal Opportunity Employer, M/F/Vets/Disabled