Associate Director/Director of Exchange Operations
We are looking for a Head of Exchange Operations to lead and scale key operational functions across our global digital asset platform. This role sits at the center of exchange performance, overseeing market-facing operations, user and KYC feedback loops, and token and liquidity monitoring.You will work closely with Product, Marketing, Risk, and Data teams to ensure the exchange runs efficiently, user insights are translated into product improvements, and market dynamics are actively monitored and optimized.
This is a high-impact role with broad visibility across the business, responsible for connecting operational execution with product and market outcomes.
BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams. About the Opportunity:We are looking for a Head of Exchange Operations to lead and scale key operational functions across our global digital asset platform. This role sits at the center of exchange performance, overseeing market-facing operations, user and KYC feedback loops, and token and liquidity monitoring.You will work closely with Product, Marketing, Risk, and Data teams to ensure the exchange runs efficiently, user insights are translated into product improvements, and market dynamics are actively monitored and optimized.
This is a high-impact role with broad visibility across the business, responsible for connecting operational execution with product and market outcomes.
彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market. BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams. About the Opportunity: We are looking for a Director of User Operations to drive user lifecycle performance across our global platform. This role focuses on retention, activation, and user data, working closely with Product, Marketing, and Data teams to improve user engagement and experience. ResponsibilitiesOversee core exchange operations across market-facing functions
Partner with Product and Marketing on campaigns, launches, and trading initiatives
Own user and KYC feedback loops, turning insights into actionable improvements
Monitor token performance, liquidity, and trading activity
Oversee exchange visibility and data accuracy on platforms such as CMC
Work cross-functionally to improve product, trading experience, and workflows
Drive process improvements and operational efficiency
Track key metrics across trading, liquidity, and operational performance
8–12+ years of experience in exchange operations, trading operations, product operations, or related roles (crypto / fintech preferred)
Strong understanding of exchange mechanics, including trading flows, liquidity, and token performance
Experience working cross-functionally with Product, Marketing, and Risk teams
Data-driven mindset, comfortable analyzing operational and market data
Ability to manage multiple workstreams in a fast-paced environment
Strong communication and stakeholder management skills
Hands-on and execution-focused, with the ability to operate at both strategic and operational levels
Experience in crypto exchange or digital asset platforms
Familiarity with CoinMarketCap (CMC) or similar market data platforms
Exposure to token listings, liquidity management, or market operations
Experience working with trading data or market performance metrics
Basic understanding of KYC / onboarding processes in fintech or crypto