Events Coordinator

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities. They are seeking an Events Coordinator to serve as a support role to the event manager for various association and corporate clients, managing event logistics and client interactions.

Responsibilities

• Serve in a support role to event manager on an array of events ranging from fully in-person, virtual or a hybrid model
• Work with department technologies and tools, virtual event platforms, registration platforms, exhibit floor module and event mobile apps, etc
• Respond to registration email inquiries. Make registration record updates, cancellations, refunds, etc
• Maintain registration and housing tracking reports
• Manage VIP rooming lists, requirements, hospitality services
• Maintain department files and historical event documentation
• Source variety of event materials such as lanyards, sponsorship items, etc
• Coordinate department functions such as event supplies, shipping, event cancellation insurance, etc
• Actively participate in monthly client meetings
• Travel onsite to events, support onsite activations
• Maintain department files
• All other duties as assigned

Skills

• 1-5 years of event experience
• VIP customer service, ability to deliver white glove service
• Strong oral and written communication skills and ability to interact in a firm but highly collaborative fashion
• Team focus but independent judgment and vision
• Solutions-oriented, creative problem solver
• Must have the ability to prioritize and manage multiple projects and deadlines in a fast paced, dynamically, changing environment
• Eager to learn with a desire for career growth in the events industry
• Team-focused with independent judgment and vision
• Solutions-oriented and creative problem solver
• Strong interpersonal skills and ability to interact professionally with clients and colleagues
• Commitment to continuous improvement and adaptability in changing environments
• Experience in association or corporate markets and multi-client environment preferred
• Experience working in Cvent and/or Map Your Show, a plus
• Cvent, Map Your Show or other event technologies, a plus

Benefits

• PTO
• 13 paid company holidays, including closure Christmas Eve through New Year’s Day
• 401K
• Medical, dental, vision and supplementary insurances
• Employer-paid group life insurance, short-term and long-term disability
• Employer-paid family building benefit (fertility, adoption and surrogacy)
• Employer-paid mental health benefit
• Pet discount program

Company Overview