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Business Analyst II, OPL (Personal lines)

Remote, USA Full-time Posted 2026-06-26

BrokerLink is a part of Intact Financial Corporation, and they are seeking a Business Analyst II, OPL to join their growing team. The role involves obtaining and documenting requirements from business units, analyzing information, and acting as an intermediary between IT and users to improve productivity and reduce risks.

Responsibilities

  • Obtain requirements from business units using techniques such as interview and work sessions
  • Analyze information obtained from various sources, detail the high-level information and provide users with recommendations to their problems
  • Document requirements obtained from the business community using defined templates
  • Act as an intermediary between IT, users and managers from different hierarchical levels
  • Ensure the link between the business units, the technology teams and the support team
  • Facilitate working sessions with experts from different fields
  • Responsible for improving productivity and reducing risks and high costs through effective analysis
  • Identify the need for change to assess and communicate their impact

Skills

  • Minimum of 1 year of relevant experience in project management and defect management
  • Knowledge of Contact 360, Jira, and Confluence tools
  • Highly developed analytical skills facilitating problem solving
  • Demonstrated ability to cope with change effectively
  • Have initiative and is autonomous
  • Skills for time and priority management
  • Good communication skills (oral and written)
  • No Canadian work experience required however must be eligible to work in Canada
  • For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
  • Knowledge of the Agile Methodology (asset)

Benefits

  • Flexible work arrangements and a hybrid work model
  • Possibility to purchase up to 5 extra days off per year
  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
  • Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
  • Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance)
  • Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Company Overview

  • BrokerLink is an insurance brokerage company that offers car, home, property, personal, and business insurance claims. It was founded in 1991, and is headquartered in Calgary, Alberta, CAN, with a workforce of 1001-5000 employees. Its website is http://www.brokerlink.ca.
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