Collections Account Representative - Hybrid
ARS National Services is a company that provides solutions for consumers facing financial difficulties. They are seeking a Collections Account Representative to handle inbound and outbound calls, analyze financial situations, and negotiate payment plans while ensuring compliance with regulations.
Responsibilities
- Handle inbound/outbound calls with empathy and confidence
- Analyze financial situations and offer tailored solutions
- Negotiate payment plans, settlements, and full repayments
- Stay sharp with quality and FDCPA compliance
- Keep accurate records and collaborate with team leads
- Engage with your team on camera during shifts
Skills
- Candidates MUST reside in the greater Houston area
- Must be able to work from home
- Must be able to reliably commute to the assigned office on designated in-office days
- High school diploma or GED
- Strong communication skills — assertive, clear, and professional
- Critical thinking + active listening = your superpowers
- Comfort with basic math (yes, you'll be working with percentages!)
- Basic computer skills & reliable high-speed internet
- Collections, sales, or call center experience
Benefits
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Vision insurance
- Work from home
Company Overview