Service Scheduling Coordinator

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Scheduling Coordinator in the United States. This fully remote role is ideal for a customer-focused professional who thrives in fast-paced, service-driven environments. As a key point of contact for customers, you will coordinate routine maintenance, emergency repairs, and inspection appointments while ensuring efficient technician scheduling. You’ll play a vital role in delivering a seamless service experience by balancing customer needs, operational priorities, and real-time updates. The position requires strong communication skills, sound decision-making, and the ability to manage multiple systems simultaneously. Working closely with technicians and internal teams, you’ll help maintain high service standards and operational efficiency. If you enjoy problem-solving, supporting customers, and keeping operations running smoothly, this opportunity offers meaningful impact and stability. Accountabilities:

• Manage inbound and outbound customer communications to coordinate routine maintenance, emergency service requests, inspections, and trouble calls for residential and commercial clients.
• Review and research customer accounts based on service notifications to determine appropriate scheduling actions.
• Monitor active team chats and internal communication channels to ensure timely responses and coordination.
• Schedule new service requests and actively manage open tickets to drive resolution and closure.
• Review daily technician routes to ensure efficiency, coverage, and accurate appointment windows.
• Adjust schedules proactively as new information arises, ensuring customers receive timely confirmations and updates.
• Collaborate with branch operations teams, service technicians, and other departments to maintain service excellence.
• Provide information on products and service offerings when appropriate.

Requirements:

• High school diploma or equivalent with 1–2 years of customer service and/or scheduling experience.
• Strong verbal and written communication skills, with the ability to engage customers professionally via phone, email, and chat.
• Demonstrated empathy, patience, active listening skills, and adaptability when working with diverse customer needs.
• Ability to make sound decisions using deductive reasoning and negotiation skills while balancing customer satisfaction and business priorities.
• Comfort working with CRM, monitoring, and scheduling software systems, with the ability to quickly learn company-specific tools and processes.
• Basic technical aptitude to understand and explain service-related steps to customers.
• Willingness to complete required certification training within the first 90 days and obtain necessary state licenses as applicable.
• Ability to work remotely with company-provided equipment in a distraction-free environment.

Benefits:

• Competitive compensation with incentive eligibility.
• Comprehensive medical, dental, and vision coverage.
• Company-paid life and AD&D insurance.
• Company-paid short- and long-term disability coverage.
• Voluntary benefit options.
• 401(k) retirement savings plan.
• Flexible Spending Account (FSA).
• Paid time off.
• Tuition reimbursement.
• Employee Assistance Program (EAP).
• Equal opportunity employer with inclusive hiring practices and accommodation support.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 Apply tot his job Apply To this Job