Technical Business Analyst (USA - Remote)

About the position At Gurobi Optimization, we're on a mission! A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world's toughest and most impactful business problems. We're looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi. As a Technical Business Analyst (BA) at Gurobi Optimization, you will bridge business stakeholders and technical teams — translating needs into technically sound solutions by leveraging a deep understanding of system architecture, existing modules, and dependencies. This role involves end-to-end responsibility across the system development lifecycle (SDLC) from requirements gathering through testing and deployment to ensure solutions align with business goals and technical architecture.

Responsibilities

• Gather, analyze, and document detailed business and functional requirements, anticipating technical feasibility, architecture, existing modules, and dependencies.
• Conduct fit/gap analyses to align business needs with system capabilities.
• Decompose requirements into clear, self-contained user stories ready for development.
• Create and maintain comprehensive process flow diagrams, data models, and use cases.
• Partner with developers and stakeholders to design scalable business solutions.
• Lead the design and execution of User Acceptance Testing (UAT), partnering with business stakeholders to ensure solutions meet functional expectations and readiness standards.
• Support quality assurance efforts to ensure alignment with business requirements.
• Collaborate closely with QA team to support system testing, troubleshoot defects, and ensure high-quality, reliable deliverables.

Requirements

• Bachelor’s degree in business administration, information systems, computer science, or a related field.
• 6-8+ years in business applications, business systems analysis, technical business analysis, or systems analysis.
• Experience with the full SDLC lifecycle, from requirements to production support.
• Minimum of 4 years of hands-on experience working with Salesforce.
• Experience translating and mapping business requirements into well-defined user stories and functional solutions within Salesforce.
• Some experience supporting or working with system integrations, including platforms such as NetSuite and MuleSoft.
• Demonstrated ability to translate complex business requirements into clear documentation, user stories, and functional specifications.
• Strong experience partnering cross-functionally with business stakeholders, developers, and QA teams.
• Experience designing and executing UAT and supporting quality assurance efforts.
• In-depth understanding of ERP/CRM technical architectures, including Salesforce, NetSuite, and MuleSoft.
• Solid understanding of API and integration concepts, with the ability to assess cross-system dependencies and data flows.
• Strong requirements gathering and analytical skills, with the ability to quickly understand business processes and translate them into functional solutions.
• Excellent communication and interpersonal skills, with the ability to engage effectively with both technical teams and non-technical stakeholders.
• Proficiency with Agile/Scrum methodologies and project management tools.
• Strong SQL knowledge with the ability to write queries and reports.
• Advanced proficiency with MS Office Suite (Excel, Word, PowerPoint, Visio).
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent written and verbal communication skills.
• Proven ability to communicate complex technical concepts to non-technical audiences.
• Demonstrated experience creating detailed business process documentation and data flow diagrams.
• Ability to manage multiple priorities, projects, and deadlines effectively.

Nice-to-haves

• Experience in ASANA is a plus.

Apply tot his job Apply To this Job