Cash Application Specialist

Pinnacle Healthcare Consulting is a growing healthcare consulting company focused on revenue cycle management. They are seeking a Cash Application Specialist to support their mission by managing payment processing, ensuring compliance with billing regulations, and providing exceptional customer service.

Responsibilities

• Posts and files all payments to the specified patient’s account in accordance with each client’s policy and procedure
• Retrieve patient account payments from customer service via email on a daily basis
• Process patient payments via credit card within 24 hours of receiving the payment. Retrieve credit card payments first thing the following day from which they were ran
• Post approved credit card payments in billing system. Report denied payments to customer service so they may contact the patient to confirm their payment information or retrieve an alternate method of payment
• Advise supervisor of denial trending
• Scan deposit detail in Web Documents if needed
• Review and scan documentation to identify contractual amounts, denials or payment adjustments that require posting to patient accounts. Assist in the research and correction of posting errors
• Works to identify appropriate account for unidentified cash and ensures that all such cash is posted or that a refund is requested within the appropriate timelines
• Process transfers and payment adjustments when appropriate
• Balance payments for deposit on a daily basis
• Deposit payments
• Prepares monthly statements. When requested, prints and prepares receipts for account payments to mail out to patients
• Complete task to director of weekly progress including reports as requested by management and accounting
• Ensures compliance with all state and federal billing regulations and reports any suspected compliance issues to respective supervisor
• Attends required training. Completes online training as assigned
• Other duties as assigned

Skills

• High School diploma or equivalent is required
• One to three years of experience in accounting or a medical billing position is required
• Candidate must understand government and managed care payment methodologies and demonstrate knowledge of terms such as contractual adjustment, allowed amount, coinsurance, denial and denial processes
• Must have knowledge of operating common office equipment such as a copier, fax machine, telephone, printer, etc
• Ability to speak clearly and concisely in communications
• Must be detail-oriented and possess the ability to prioritize work and multi-task
• Knowledge of business office procedures and the ability to maintain an effective working relationship with patients, employees and physicians
• Proficiency in Microsoft Suite, especially Word, Excel and Outlook
• Punctuality arriving at work and have regular attendance
• Create effective working relationships with co-workers, physicians and management
• Associates or Bachelor's degree in a related field or equivalent years of experience is preferred

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