Experienced Full Stack Customer Service Representative – Remote Call Center

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're now seeking a highly skilled and motivated individual to join our remote call center team as a Customer Service Representative.

About arenaflex

arenaflex is a pioneering organization founded in 2015, with a strong commitment to providing exceptional customer service and support to individuals who have been affected by negligence. Our team is passionate about making a positive impact in people's lives, and we're looking for like-minded individuals to join our mission.

Responsibilities

As a Customer Service Representative at arenaflex, you will be responsible for:

• Connecting with potential clients through an automated dialer, assessing their eligibility for compensation, and guiding them through the process
• Handling a high volume of calls, with an average of 40-50 connections per day, and identifying 1-5 potential clients who may qualify for compensation
• Multitasking, including listening, answering questions, and viewing multiple windows simultaneously
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
• Participating in training and other learning opportunities to expand knowledge of the position
• Adhering to all company policies and procedures
• Assisting with other projects as needed
• Self-troubleshooting and problem-solving basic IT issues

What We're Looking For

If you're a motivated and results-driven individual with excellent verbal and written communication skills, strong problem-solving and conflict resolution skills, and a competitive spirit, we want to hear from you! We're looking for someone who is:

• Competitive and driven to achieve results
• Excellent at multitasking and handling high-pressure situations
• Strong in customer service and sales-focused environments
• Able to work 40+ hours a week and maintain a quiet, distraction-free workspace
• Proficient in using phone software, CRM systems, and other technical tools
• Willing to participate in training and learning opportunities to expand knowledge and skills

Requirements

To be considered for this role, you must:

• Reside in the State of Florida or New Jersey
• Have a quiet, distraction-free workspace with a reliable hardwired desktop or laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
• Have high-speed internet (50Mbps with 100MBps upload minimum - standard internet)
• Use a reliable noise-cancellation headset wired via USB (average price is $20-$30)
• Have a strong background in call-center environments and sales-focused roles
• Possess 2+ years of phone sales/customer service experience

What We Offer

As a valued member of our team, you can expect:

• A competitive hourly rate, with the potential to earn up to $33.00+/hour, including commissions and bonuses (total compensation up to $70,000+)
• Comprehensive health insurance, vision, and dental coverage
• Paid holidays and paid time off (PTO)
• Eligibility for overtime outside of the training period
• Opportunities for career growth and professional development
• A dynamic and supportive work environment with a team of like-minded individuals

Work Environment and Culture

At arenaflex, we prioritize a positive and inclusive work environment that fosters collaboration, creativity, and growth. Our team is passionate about making a difference in people's lives, and we're committed to providing exceptional customer service and support.

Hours of Operation

Our full-time schedule is 40 hours a week, with the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

How to Apply

If you're a motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity. Please visit our website to register your interest and submit your application. Apply Now! Apply for this job