Site Management Administrator

Rochester Regional Health is seeking a Site Management Administrator (SMA) who will ensure client satisfaction through exceptional service. The SMA will support both the Project Team and Clinical Trials Investigator sites from study set-up to close-out, handling day-to-day activities and various tasks as defined by the Project Team or ACM client.

Responsibilities

• Supports the issue and QC of Alert notifications
• Supports site day-to-day activities with answering incoming phone calls and emails, issuing on-demand patient reports and manages alert notifications as required by the study
• Supports and performs set up duties for investigator sites at the start of a clinical trial, as well as supports site day to day activities with answering incoming phone calls and emails, issue on-demand patient reports
• Provides web portal account login information and support for end users
• Supports all subcontractor results and data entry into ACM LIMS database
• Perform other duties as assigned

Skills

• Exceptional service through a consistent customer-centric approach
• Support both the Project Team and Clinical Trials Investigator sites from study set-up through to study close-out
• Support the issue and QC of Alert notifications
• Support site day-to-day activities with answering incoming phone calls and emails
• Issue on-demand patient reports and manage alert notifications as required by the study
• Support and perform set up duties for investigator sites at the start of a clinical trial
• Provide web portal account login information and support for end users
• Support all subcontractor results and data entry into ACM LIMS database
• Perform other duties as assigned
• Bachelor's Degree in preferred in health care or a scientific concentration
• Experience from laboratory and/or highly regulated environments
• Proficiency with desktop publishing, word processing, and ACM LIS & LIMS systems and reporting tools
• Excellent verbal and written communication skills
• Able to effectively influence others, work in a team environment, and to collaborate across lines of business and functions

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