Customer Service Associate Representative - Accredo - Hybrid (Honolulu, HI)

Cigna Healthcare is a leading health service organization, and they are seeking a Customer Service Associate Representative to enhance patient care. In this role, you will provide support to patients by addressing their inquiries and concerns with empathy while assisting them with pharmacy benefits.

Responsibilities

• Perform Customer Service duties under direct instruction and close supervision
• Help patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills and added support from your team to answer patient calls effectively
• Use expert listening skills to address patient questions and concerns empathetically and document all interactions
• Assist patients with prescription refills, scheduling shipments and addressing billing questions

Skills

• High School Diploma / GED required
• General PC knowledge including Microsoft Office and outlook
• Excellent communication skills (verbal and written)
• Empathetic and genuine customer service skills
• Candidates must live on the island of Oahu
• *This is a hybrid role and requires the ability to work in person.*
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
• 1 year of relevant call center experience preferred
• 1 year Previous medical insurance or pharmacy experience preferred

Benefits

• Medical
• Vision
• Dental
• Well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays

Company Overview

Company H1B Sponsorship