Customer Service Representative
DIRECTV is a leading telecommunications company focused on delivering exceptional entertainment services. The Customer Service Representative role involves supporting customers by addressing inquiries, resolving issues, and providing product recommendations to enhance their experience.
Responsibilities
- Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
- Utilize various systems and tools to assist customers
- Use sales expertise to make recommendations according to customer’s needs
- Utilize operational systems to process purchases of all products and services
- Use solid problem-solving skills to identify and solution customer’s technical issues
- Demonstrate strong verbal and written communication skills
- Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required
Skills
- Good listening skills and the ability to effectively communicate under pressure
- Extensive knowledge of our products and services – this will determine how well you resolve problems and offer advanced solutions to customer
- Being self-motivated and comfortable working in a fast-paced environment
- 6 months to 1 year of customer service/sales work experience
- Familiarity with Windows computers
- An ability to deliver regular and reliable attendance
- Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
- Utilize various systems and tools to assist customers
- Use sales expertise to make recommendations according to customer's needs
- Utilize operational systems to process purchases of all products and services
- Use solid problem-solving skills to identify and solution customer's technical issues
- Demonstrate strong verbal and written communication skills
- Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required
- Applicants will be expected to pass any assessments or tests associated with the position
- Complete and participate in all training as dictated by needs of the business (i.e., in all areas within the broad duties of general customer care)
- Complete and participate in on-the-job training, as determined by the Company
Benefits
- FREE DIRECTV Premier Package with free installation (this includes HBO Max, Cinemax, Showtime, & Starz)
- FREE DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass) and unlimited cloud DVR
- 25% off AT&T Cell Phone Service
Company Overview
Company H1B Sponsorship