Economic Benefits Technician - Hybrid
Wake County is committed to protecting children and older adults through its Economic and Social Services Division. They are seeking an Economic Benefits Technician to provide various services, including processing documents and screening patients for Medicaid.
Responsibilities
- Serving as receptionist for main Wake County Human Services Office at WakeMed
- Processing mail, faxes, documents, and emails daily, uploading into OnBase
- Serving as back-up to three other technicians, performing various administrative duties
- Exhibiting excellent customer service skills in all functions
- Screening patients for Medicaid and submitting applications in NCFAST
Skills
- High school diploma or GED
- One year of experience in human services
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume
- This position requires the employee to obtain an annual flu vaccine, along with maintaining current immunizations
- The employee will also be required to obtain and maintain CPR certification
- The employee is required to complete multiple learning modules annually to meet hospital requirements
- This position requires COVID vaccination, unless an approved religious or medical exemption is obtained
- Experience working in OnBase or a similar electronic document management system
- Experience in NCFAST navigation
- Knowledge of NC Medicaid programs
- Working knowledge of Excel
- Ability to interpret from Spanish to English and English to Spanish
Benefits
- 5% towards a 401K
- Free access to the Employee Health Center
- A wide range of training and development opportunities
- Flexible work schedules
- A competitive salary and benefits package
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