Product Coordinator

ETA hand2mind is a family-owned company dedicated to creating innovative educational toys. The Product Coordinator will support the development and delivery of customized products for strategic customers, coordinating project timelines and collaborating with cross-functional teams to ensure timely execution of projects.

Responsibilities

• Individually and as part of the Custom Solutions team, design and deliver innovative custom products that align with customer needs while meeting sales margin requirements. Be responsible for new product item set-up for custom products in Microsoft D365
• Support the creation and tracking of project timelines using tools such as Monday.com and Microsoft Office. Assist the Custom Solutions Product Managers and Sales Managers in coordinating the execution of custom projects from start to finish. Schedule and document cross-functional meetings, capture action items and follow up with stakeholders
• Coordinate store visits to perform market analysis. Collect data about manufacturers, price points, trends, and off-shelf fixtures to identify areas of opportunity. Organize data and share with sales managers and other stakeholders
• Help maintain documentation related to customer requirements (import routing guides and item specifications) and learn retailer internal systems such as Partners Online (Target) and Retail Link (Walmart). Support process documentation by creating customer-specific RFQs and cover letters
• In Monday.com, maintain and update the custom product list to ensure the information is accurate and current
• Successfully support the lifecycle of 1-2 import projects within the first 12 months, ensuring all milestones are met and products ship on time. Maintain constant communication across stakeholders
• Create project timeline calendars in Monday.com for 2 key customers within 6 months. Ensure the calendars include sufficient pre-sale planning periods and milestones to achieve on-time execution of all deadlines
• Within the first 6 months, create the Custom Solutions process template for 2-3 customers in Monday.com. Establish customer-specific cover letters and RFQ forms
• Continually maintain and update the custom product catalog. Use the catalog to reduce development lead time and improve scalability for future projects. Add new products within 5 business days of product kick-off
• Identify and propose at least 1 process improvement or documentation enhancement per quarter to help streamline custom project execution. Implement at least 1 suggestion during the first 6 months, in collaboration with Product Manager or Senior Manager

Skills

• Bachelor's degree
• 1-2 years of experience, project management experience preferred
• Strong computer skills using Microsoft Office (Word, Excel, and PowerPoint), including the ability to create basic reports, documents, presentations and spreadsheets
• Excellent oral and written communication skills
• Strong ability to adapt to change and meet required deadlines in a fast-paced environment while focused on details and accuracy
• Strong organizational skills and ability to prioritize projects and responsibilities
• Proactive problem solver, capable of utilizing business sense and creativity to develop new ideas and solutions

Benefits

• Profit sharing bonus potential
• 401k matching
• A variety of other benefits

Company Overview